Jackie Doremus
Herkimer,NY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
29
29
years of professional experience
Work History
Cashier
Steet-ponte Chevrolet
13350, NY
02.2024 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Stocked in new vehicles when they arrived through Auto Mate and Verifi.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Office Manager
BMR Contracting
Utica, NY
03.2023 - 10.2023
- Managed and maintained executives' schedule
- Prepared invoices, answered phone calls and directed calls to appropriate parties or took messages
- Opened, sorted, and distributed incoming correspondence, including faxes and email
- Scheduled estimate appointments and service technician appointments
- Oversaw back accounts transactions to ensure proper funds were available
- Performed general office duties, such as ordering supplies, maintaining records management database systems
Assistant Service Manager
Country Suburban
Utica, NY
09.2018 - 11.2022
- Position began as secretary, answered calls, took messages, and input data
- Became responsible for all incoming service calls, scheduling of services, and dispatching technicians (including after-hours calls)
- Order all service related parts, process invoices and billing, and collect payments
- Process warranty claims on parts
- Became proficient in new company software
- Train staff, and provide assistance in the service department
Childcare Provider
Self Employed
Herkimer, NY
09.2004 - 08.2018
- Cared for children ages six weeks to five years old in a private setting
- Observed and monitored children's play activities, and maintained a safe play environment
- Instructed children in health and personal habits, such as eating, resting, and toilet habits
- Read to children and taught them simple painting, drawing, handicrafts, and songs
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
Copper Department Supervisor
Fiberdyne Labs
Frankfort, NY
01.1996 - 09.2004
- Proficient operator for all department’s equipment, learned wiring schemes, cable, connectors, and diagrams
- Responsible for shipping and receiving
- Created department’s ISO 9000 manual
Skills
- Excellent communication
- Time-management
- Customer service
- Ability to handle and maintain confidential information
- Resolve conflicts
- De-escalate sensitive situations
- Highly organized
- Willing to learn
- Dependable
Timeline
Cashier
Steet-ponte Chevrolet
02.2024 - 10.2024
Office Manager
BMR Contracting
03.2023 - 10.2023
Assistant Service Manager
Country Suburban
09.2018 - 11.2022
Childcare Provider
Self Employed
09.2004 - 08.2018
Copper Department Supervisor
Fiberdyne Labs
01.1996 - 09.2004
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