Desiree Wilson
Poteet,Texas
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
11
11
years of professional experience
Work History
Cashier
Dairy Queen
11.2013 - 04.2015
After school program
Poteet Independent School District
03.2016 - 05.2017
- Had an excellent attendance record and was always on time for work
- Chose healthy snacks and educational toys for the students.
Cashier
Golden Chick
02.2022 - Current
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Greeted customers with a smile and offered prompt and dedicated assistance.
Bank Teller
Texas Champion Bank
12.2022 - 05.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Customer service
Sales Associate
Stripes Convenience Store
01.2024 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Daycare Worker
Country Home Learning Center
03.2024 - 08.2024
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
High School -
Pleasanton High School
Pleasanton, TX05.2015
Skills
- Cash drawer balancing
- Excellent verbal communication
- Customer service
- Cash Handling
- Coin counting
- Cleaning and sanitizing
- Store cleanliness and appearance
- Order taking
- Customer Engagement
- Online chat and email
- Relationship Building
- Call Control
- Customer Retention
- Troubleshooting
- Customer Service
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Computer Skills
- Customer service excellence
- Organizational Skills
- Calm Under Pressure
- Effective Communication
- Active Listening
- Decision-Making
- Problem Resolution
- Phone Etiquette
- Microsoft Office
- Data Entry
- Self Motivation
- Interpersonal Skills
Timeline
Daycare Worker
Country Home Learning Center
03.2024 - 08.2024
Sales Associate
Stripes Convenience Store
01.2024 - 03.2024
Bank Teller
Texas Champion Bank
12.2022 - 05.2024
Cashier
Golden Chick
02.2022 - Current
After school program
Poteet Independent School District
03.2016 - 05.2017
Cashier
Dairy Queen
11.2013 - 04.2015
High School -
Pleasanton High School
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