Jackie Duboise
Toledo,OH
Summary
Motivated Customer Service Representative of 3 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
TriWest Healthcare Alliance
Phoenix, AZ
10.2021 - 06.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Remote Customer Support Representative
Maximus
04.2021 - 07.2021
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contract position for the CDC COVID 19 Vaccination Hotline
Customer Service Assistant
Millennia
Remote Gig Work
03.2020 - 10.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Managed incoming email each day with utmost professionalism and knowledgeable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Talent Acquisition Coordinator
Synergy Home Care
Bellevue, WA
08.2019 - 12.2020
- Reviewed employment applications and background check reports to facilitate hiring process.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
Education
GED - General Education
Missoula VoTech
Missoula, MT 05.2001 -
Skills
Call Center Customer Service
Complaint resolution
Creative problem solving
Administrative support
Professional telephone demeanor
Training development aptitude
Medical terminology knowledge
CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Representative
TriWest Healthcare Alliance
10.2021 - 06.2022
Remote Customer Support Representative
Maximus
04.2021 - 07.2021
Customer Service Assistant
Millennia
03.2020 - 10.2020
Talent Acquisition Coordinator
Synergy Home Care
08.2019 - 12.2020
GED - General Education
Missoula VoTech
05.2001 -