Jackie Duboise
Toledo,OH
Summary
Motivated Customer Service Representative of 3 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
TriWest Healthcare Alliance
Phoenix, AZ
10.2021 - 06.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Remote Customer Support Representative
Maximus
04.2021 - 07.2021
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contract position for the CDC COVID 19 Vaccination Hotline
Customer Service Assistant
Millennia
Remote Gig Work
03.2020 - 10.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Managed incoming email each day with utmost professionalism and knowledgeable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Talent Acquisition Coordinator
Synergy Home Care
Bellevue, WA
08.2019 - 12.2020
- Reviewed employment applications and background check reports to facilitate hiring process.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
Education
GED - General Education
Missoula VoTech
Missoula, MT 05.2001 -
Skills
Call Center Customer Serviceundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Representative
TriWest Healthcare Alliance
10.2021 - 06.2022
Remote Customer Support Representative
Maximus
04.2021 - 07.2021
Customer Service Assistant
Millennia
03.2020 - 10.2020
Talent Acquisition Coordinator
Synergy Home Care
08.2019 - 12.2020
GED - General Education
Missoula VoTech
05.2001 -
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