Jackie Ellis
Mineral,VA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Skilled childcare professional well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid. I'm qualified working with autistic and mentally challenged individuals.
Overview
31
31
years of professional experience
Work History
Human Resources Manager
Ellis Tree And Landscape Service Llc
Gordonsville, VA
01.2012 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Corresponded with clients through email, telephone or postal mail.
Front of House Manager
Massanutten Resort
Massanutten, VA
04.2008 - 12.2011
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Created new hiring, training and promoting process to decrease turnover and increase productivity.
- Performed cash handling activities and secured nightly bank deposits.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Assistant Store Manager
McDonald's
Harrisonburg, VA
06.1998 - 04.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Certified Childcare Provider
Department Of Social Services
Harrisonburg, VA
08.1995 - 09.2002
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
Education
High School Diploma -
Broadway High School
Broadway, VA06.1993
Skills
- Cross Functional Collaboration
- Conflict Resolution
- Problem Solving
- Budget Administration
- Recruiting and Interviewing
- Accident Investigation
- Employee Development
- Dispute Mediation
- Compensation and Benefits Administration
- Health and Safety Programs
- Payroll Processing
- Administering Disciplinary Procedures
Timeline
Human Resources Manager
Ellis Tree And Landscape Service Llc
01.2012 - Current
Front of House Manager
Massanutten Resort
04.2008 - 12.2011
Assistant Store Manager
McDonald's
06.1998 - 04.2008
Certified Childcare Provider
Department Of Social Services
08.1995 - 09.2002
High School Diploma -
Broadway High School