Javier Diaz
Downey,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
West Coast Dental
08.2022 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
- Coordinated information and actions related to patient care and services.
Floor Associate (General Merchandise)
Target
07.2021 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings.
- Increased sales and customer satisfaction through personalized servicing.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Worked with loss prevention in monitoring shopper behavior.
Education
Associate of Science - Criminal Justice
Cerritos College
Norwalk, CA08.2020
High School Diploma -
Downey High School
Downey, CA05.2020
Skills
- Bilingual - Fluent Spanish
- Concise Time Management
- Staff Assignments
- Training Initiatives
- Active Listening
- Critical Thinking
- Deadline Management
- Customer Satisfaction
- Office Management
- Telephone Etiquette
- Microsoft Office
- High-Volume Environment
Timeline
Front Desk Receptionist
West Coast Dental
08.2022 - 12.2023
Floor Associate (General Merchandise)
Target
07.2021 - 08.2022
Associate of Science - Criminal Justice
Cerritos College
High School Diploma -
Downey High School
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