JACKIE FERGUSON
Catonsville,Maryland
Summary
Detail-oriented individual with exceptional communication, customer service, project and case management skills. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for reliability and commitment to organizational goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Leave Admin Specialist
Erickson Senior Living
11.2020 - Current
- All job duties of Leave Admin Specialist including case management for average of 200 cases, ensuring compliance and risk management
- Additional responsibilities: Support team members with questions, handling escalated cases; bi-weekly and monthly activity and data reports to team and other internal departments, creating job aides
- Work with Leave vendor to maintain leave software documents and handle admin issues.
Leave Admin Specialist
Erickson Senior Living
02.2016 - 11.2020
- Administers all aspects of the FMLA and disability leave program, including FMLA and ADA
- Communicate with management and employees about leave availability and requirements; manage leave cases and coordinate leave with disability insurance, workers’ compensation, and paid time off.
Human Resources Coordinator
Interactive Health
05.2007 - 03.2015
- Responsible for payroll and other HR admin functions
Director Corporate Wellness Contracts
Health Enhancement Center
12.1991 - 12.2008
- Assisted Executive Vice President with marketing functions, including planning and strategy, identifying and contacting prospects, negotiating contracts and writing proposals
- Managed contracts for corporate wellness programs
- Developed and executed a variety of wellness programs. motivational programs.
Human Resources Assistant
PHH Arval
03.2001 - 05.2007
- Provided support for a variety of HR admin functions, managed short-term disability program, tuition assistance, workers compensation
- Developed and managed Corporate Wellness program; Organized and managed annual wellness week and health fair which included screenings, lunch seminars and vendors.
Sr. Health Promotion Coordinator
MNC Financial, LIFE Program
05.1987 - 02.1991
- Managed Health Education, Marketing, and Communications Programs for 12,000 employees of Maryland National Bank and other affiliate companies state-wide and nationwide
- Developed and managed communications programs, health fairs, classes, seminars, special events, reimbursement program, incentive program, resource library, budget tracking system.
- Worked with liaisons to ensure smooth, efficient delivery of programs and services to our employees.
- Supervised assistant and temporary help.
- Responsible for one third of the approximately $1.0 million budget.
Education
Master of Science - Health/Fitness Management
The American University
Washington, DCBachelor of Science - Marketing
University of Maryland
College Park, MDSkills
- FMLA / ADA case management, 8 years
- Multi-state Leave experience; state paid leave laws
- Proficient in Workday, Qcera LeaveSource, Microsoft Outlook, Word and Excel
- Excellent customer service
- Problem-solving, organization and multi-tasking, attention to detail
- Quality Assurance, Documentation Management
- Teamwork and Collaboration
Certification
Certified Leave Management Specialist (CLMS) with the Disability Management Employer Coalition (DMEC)
Activities and Interests
Hiking, contra dancing, cat rescue, piano.
Languages
Spanish
Limited Working
Timeline
Senior Leave Admin Specialist
Erickson Senior Living
11.2020 - Current
Leave Admin Specialist
Erickson Senior Living
02.2016 - 11.2020
Human Resources Coordinator
Interactive Health
05.2007 - 03.2015
Human Resources Assistant
PHH Arval
03.2001 - 05.2007
Director Corporate Wellness Contracts
Health Enhancement Center
12.1991 - 12.2008
Sr. Health Promotion Coordinator
MNC Financial, LIFE Program
05.1987 - 02.1991
Master of Science - Health/Fitness Management
The American University
Bachelor of Science - Marketing
University of Maryland