JACKIE GUINN
Kalispell,MT
Summary
Experienced professional with strong interpersonal and communicative skills, providing exceptional administrative and customer service support while maintaining accuracy in invoice processing. Proven ability to collaborate effectively with teams and resolve conflicts while ensuring smooth organizational workflows. Ready to contribute value and dedication to achieving success in the target role as Office Manager.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Evergreen Disposal
Kalispell, MT
02.2008 - Current
- Demonstrated comprehensive expertise across all business lines at Evergreen Disposal.
- Managed communication with customers to resolve inquiries about new account setups, service issues, billing matters, and payment statuses, ensuring clarity and responsiveness.
- Engaged with customers and employees to identify and troubleshoot problems, ensuring satisfactory resolutions.
- Performed in-depth evaluations of customer accounts to uncover problems and implemented corrective actions to enhance service quality.
- Delivered comprehensive cross-coverage assistance to office staff and administrative personnel, enhancing workflow efficiency.
- Conducted interviews with potential candidates to support effective hiring decisions.
- Oversaw the review process of employee work to validate the accuracy of charge batches, payment batches, and service credits. Managed the posting of payments, charge batches, and work orders to ensure operational efficiency.
- Managed procurement of office supplies and equipment to ensure optimal inventory levels.
- Engaged with team members to streamline project workflows and enhance support for goal attainment.
- Facilitated coordination of special events for employees and customers, ensuring alignment with seasonal contract accounts for FWP, Flathead and Lincoln County, USFS, State of Montana, and other government entities.
- Directly collaborate with Glacier National Park staff to uphold district compliance with government contracts. Managed updates to driver sheet for all tips in GNP and synthesized data into monthly billing spreadsheet. Oversaw the entry of monthly invoices into IPP portal and tracked payment applications to maintain accuracy across district.
- Conduct weekly customer service training to all office staff to improve phone skills, customer relations and STAR call reviews.
- Managed weekly spreadsheets for overdue accounts and dispatched final notice letters. Assisted in the write-off process for bad debt and coordinated with the collection agency for account turnover.
- Reviewed code and entered invoices into accounts payable system with accuracy and efficiency. Verified invoices for approval with necessary supporting documentation.
- Coordinated with division controller to finalize monthly accounts payable processes and oversee annual pricing adjustments for district operations.
- Conducted thorough reviews of purchase orders and invoices to identify and resolve discrepancies prior to payment execution.
- Managed payment operations for vendors by ensuring accuracy of checks and coordinating payment timelines.
- Reviewed all closed accounts with a credit balance and refunded customers.
- Enter monthly charges in RMO and send out manual invoices to Libby Dam and Lincoln County for the green box contract.
Human Resources Assistant
Flathead National Forest
Kalispell, MT
08.2005 - 12.2006
- Provided administrative support to Human Resources team, including updating and maintaining personnel records.
- Collaborated with Human Resources team and employees to ensure weekly time sheets were submitted and approved to payroll administration.
- Provided support with Human Resources team on special projects as needed.
- Utilized knowledge of Human Resources Information system to update employee profiles accurately.
- Organized all past and current employee files, scanned all files and saved electronically before shipping the files to their new storage location in Albuquerque, New Mexico.
- Coordinated with other departments such as purchasing, accounting, operations, and USFS law enforcement.
- Entered warning, misdemeanor and felony citations issued by USFS law enforcing officers into their database for further processing. Took payment for fines issued by officers.
- Developed and implemented a filing and storage system for 75+ years of USFS reports, pictures, maps, studies and misc articles due to office moving locations.
- Packaged new hire packets and materials for distribution to newly hired employees.
- Maintained confidentiality of sensitive employee information at all times.
Bookstore Assistant
Flathead Valley Community College
Kalispell, MT
09.1992 - 06.2003
- Developed strong customer service skills while helping students and instructors find what they need quickly.
- Answered phone inquiries regarding product availability, prices, and order status updates.
- Processed customer transactions efficiently using point-of-sale system.
- Kept accurate records of daily transactions for accounting purposes.
- Handled customer complaints professionally by providing solutions that met their needs.
- Managed inventory by ordering new stock of textbooks, school and office supplies, and collegiate clothing for each semester.
- Completed an annual inventory of all items in the bookstore and entered into POS system.
- Efficiently interviewed, hired and supervised all coffee cart employees, work studies and seasonal staff.
- Managed day-to-day operations, including cash management and inventory control on the stores coffee cart.
- Provided guidance and support to barista team members regarding coffee preparation techniques while providing a safe work environment by following all health and safety regulations.
Education
Associate in Arts (A.A.) -
Flathead Valley Community College
Kalispell, MT05-2005
Skills
- Customer service
- Data entry
- Dedicated team player
- Professional communication
- Invoice processing
- Event coordination
- Supervising staff
- Account reconciliation
- Documentation and recordkeeping
- Filing and data archiving
- Spreadsheets
Certification
- 2018 Waste Connections Top Ten National Finalist for Excellence in Customer Service.
- 2016 Waste Connections Top Ten National Finalist for Excellence in Customer Service.
- 2009 Waste Connections Top Ten National Finalist for Excellence in Customer Service.
Timeline
Administrative Assistant
Evergreen Disposal
02.2008 - Current
Human Resources Assistant
Flathead National Forest
08.2005 - 12.2006
Bookstore Assistant
Flathead Valley Community College
09.1992 - 06.2003
Associate in Arts (A.A.) -
Flathead Valley Community College