Jackie Johnson
Azle,TX
Summary
Driven by results, I leveraged my expertise in problem-solving and product knowledge at Michaels Craft Store to enhance customer satisfaction and retention. Skilled in POS operations and customer service, I played a key role in maintaining an inviting store atmosphere, directly contributing to a positive shopping experience. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Sales Associate Specialist
Michaels Craft Store
10.2022 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Azle High School
Azle, TX05.2003
Skills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Product Knowledge
- Customer Service
- Problem-Solving
- Phone Etiquette
- POS system operations
Timeline
Sales Associate Specialist
Michaels Craft Store
10.2022 - Current
High School Diploma -
Azle High School