Jackie Koch
Lakewood,NJ
Summary
Veteran General Manager with top-level skills in Training and Customer Service. Likeable personality and customer-focused background coupled with expertise in restaurant operations. Ready to tackle new challenges and build success with exciting organization skills.
Overview
25
25
years of professional experience
Work History
General Manager
Doherty Enterprises-Applebee's Restaurant
Brick, NJ
10.2001 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Developed and implemented systems for Training Managers to improve their in-house training
Service Manager
McDonald's Restaurant
Bayville, NJ
09.2000 - 10.2001
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Tracked food production levels, meal counts and supply costs.
Education
No Degree - Business Administration And Management
Capella University
Minneapolis, MN10.2022
Skills
- Problem Anticipation and Resolution
- Training and Development
- Finance and Accounting Oversight
- Business Leadership
- Sales Promotion
- Human Resources Oversight
- Customer Service Management
Timeline
General Manager
Doherty Enterprises-Applebee's Restaurant
10.2001 - Current
Service Manager
McDonald's Restaurant
09.2000 - 10.2001
No Degree - Business Administration And Management
Capella University
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