Jackie Kremer
Worth,IL
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Inbound Dock PG
Amazon
Matteson, IL
05.2022 - Current
- Support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
- Daily planning of trailer/merchandise to ensure departmental goals.
- Participate in Operational Excellence initiatives.
- Understand workflow and daily production goals.
- Identify and address safety hazards within the work area.
- PIT trained to unload and load trailers.
- Manage the inbound flow from scheduling appointments to the time of receipt.
- Communicates with carriers, the corporate transportation group, management, and dock personnel.
- Responsible for planning inbound arrivals, ensuring carrier compliance.
- Manages buffers and leading dock personnel.
- Problem Solving.
- Assist in overseeing the FHN problem-solving team to ensure the shift is running efficiently.
- Electronically and physically correct any barriers that cause unsellable parcels.
- Trained associates on the problem-solving process to ensure quality, deep dives, and corrections for defects.
- Receive and sort parcels that come into the facility to create quality, downstream, Amazon-sellable inventory.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Shipping and Logistics Coordinator
Nurture Life
Bedford Park, IL
08.2023 - 04.2025
- Coordinated logistics operations to ensure timely delivery of products.
- Managed inventory levels using advanced tracking systems to optimize supply chain efficiency.
- Implemented streamlined processes for order fulfillment and shipping.
- Oversaw vendor relationships to ensure compliance with contractual obligations and service level agreements.
- Tracked orders and notified customers of status or potential delays.
Customer Service/Billing Clerk
Hercules Freight
Hickory Hills, IL
11.2020 - 04.2022
- Assist customers with a warm, professional attitude.
- Processed high volumes of invoices and billing statements efficiently.
- Collaborated with freight operations to streamline billing workflows.
- Perform data entry for customer information and shipments.
- Handle all OS&D issues. Contacting shippers or carriers to get correct information or to report an overage, shortage, or damages on freight.
- Bill freight correctly to ensure that freight is moved to the correct destination.
- Answer general questions
- Answer calls from customers and clients.
Supervisor
TCF Bank
Burr Ridge, IL
12.2006 - 10.2020
- Mailroom Supervisor.
- Monitor and balance the postage general ledger
- Supervised daily operations to ensure compliance with banking regulations and policies.
- Mentored team members, enhancing their performance and professional development.
- Service a network of 136 TCF Bank locations.
- Receive and send out all FedEx, UPS, and other couriers.
- Scanning Supervisor.
- Follow procedures to ensure all loan documents and teller-fillable work are scanned properly and accurately into Director and Kofax.
- Physical Security
- Collaborated with management to set strategic goals and align team objectives accordingly.
- Lead Robbery Response liaison during bank hours and after hours.
- Developed and implemented security protocols to safeguard facilities and personnel.
- Retrieve and analyze robbery video on March, and Verint programs for the FBI, police departments, and corporate management.
- Conducted risk assessments to identify vulnerabilities and enhance security measures.
- Collaborated with law enforcement agencies to coordinate response strategies for incidents.
- Monitor branch security cameras and alarm systems; conduct audit reviews, and place service calls when needed.
- Accountable for monitoring and processing robbery restitution checks received by the U.S. Department of the Treasury
- Complete security branch reviews for all 136 TCF locations.
- Legal Department.
- Processed levies, citations, grand juries, and subpoenas sent in by state offices in IL and WI.
- Retrieve account statements, processed checks, and other bank documents.
- Process restitution checks for attorneys.
- Property Development.
- Process invoices and purchase orders.
- Completed Change Management: Accelerating Change and Transitions (ACT) Training
- Developed and implemented efficient filing systems for property documents, improving retrieval time.
- Streamlined vendor management procedures, enhancing service quality and responsiveness.
Education
Bachelor of Arts - Social and Criminal Justice
Ashford University
San Diego, CA09.2014
Skills
- Punctual and efficient with time management
- Flexible and open to change
- Cooperate and work well on a team
- Able to communicate effectively with superiors and peers
- Customer service
- Team collaboration
- Time management
Timeline
Shipping and Logistics Coordinator
Nurture Life
08.2023 - 04.2025
Inbound Dock PG
Amazon
05.2022 - Current
Customer Service/Billing Clerk
Hercules Freight
11.2020 - 04.2022
Supervisor
TCF Bank
12.2006 - 10.2020
Bachelor of Arts - Social and Criminal Justice
Ashford University