Jacquelyn Layman
Ramsey County Community Corrections
St Paul,MN
1
Certification
21
years of professional experience
Results-driven individual with expertise in flight coordination and resource management. Strong analytical and decision-making skills, ensuring operational efficiency and safety compliance while collaborating effectively with diverse stakeholders.
Work History
Administrative Assistant
2 Years 8 MonthsAirport Coordination Center Agent
2 Years- Flight & Turnaround Coordination: Monitor and manage active flight arrivals, departures, and turn banks via hand-held radios and air-to-ground communication with flight crews.
- Weight and Balance: Plan, verify, and input aircraft loading data to guarantee correct weight distribution and safety compliance.
- Gate & Resource Management: Assign and adjust gate availability for incoming and outgoing flights, coordinating directly with ramp agents, gate personnel, catering, and maintenance teams.
- Network Communication: Provide active operational support across the network, utilizing specialized aviation and tracking software (such as Citrix, Sky Speed, or AIMS).
- Stakeholder Collaboration: Partner smoothly with airport authorities, external vendors, and internal departments to resolve delays or irregular routing.
Shelter Wellness Associate
9 Months- Client Support: Welcome and assist clients and visitors, answer phones, provide routine information, and enter client data into the Client Tracking System.
- Custodial Duties: Clean and disinfect rooms, bathrooms, and common areas, handle trash removal, and vacuum or sweep floors.
- Food & Supplies: Inventory cleaning supplies, food, and beverages, and help distribute meals to residents.
- Facility Safety: Monitor safety concerns to ensure no unauthorized persons or improper conduct occur on the property.
- Transportation: Drive county-owned vehicles to transport residents or clean vehicles, depending on the assignment
Founder and Executive Director
3 Years 9 Months- Developed and implemented business strategies to enhance customer engagement and drive growth.
- Established partnerships with local businesses to expand service offerings and market reach.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Managed financial planning, budgeting, and forecasting to optimize resource allocation.
Homemaker
9 Years 8 Months- Managed household operations to maintain a clean and organized environment.
- Developed and implemented effective budgeting strategies for family expenses.
- Coordinated schedules and activities for family members to enhance time management.
- Streamlined meal preparation processes, ensuring healthy and nutritious options.
Technical Support Representative
2 Years 3 Months- Resolved customer inquiries through effective troubleshooting and technical guidance.
- Provided training to new team members on support protocols and software tools.
- Analyzed recurring technical issues to develop streamlined resolutions and enhance service efficiency.
- Collaborated with cross-functional teams to identify system enhancements, improving user experience.
Education
MBA - Business Management
Bachelor of Science - Information Technology
Master of Arts - Public Administration
Certified Flight Dispatcher - Flight Dispatch
Skills
Computer skills
Organizational and planning skills
Team leadership and motivation
Attention to detail and accuracy
Time management
Microsoft Excel
Microsoft outlook
Strong problem solver
Scheduling
Decision-making under pressure
Ground support coordination
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Scheduling - Created annual schedule for clerical department of 9 with rotating remote days, offsite coverage and vacation/PTO days.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Achieved certification through the Flight Dispatch Network and the FAA: Certified Flight Dispatcher.
- Designed a more efficient Excel template to track and manage resources for the ABLED ERG.
Affiliations
- Project Management Institute
- Society of Human Resource Management
Certification
- Certified Project Management Professional, Project Management Institute - 2023
- Microsoft Certified Professional since 2000
- Novell Certified Network Administrator
Timeline
Administrative Assistant
Ramsey County Community Corrections
02.2024 - CurrentRead More
Airport Coordination Center Agent
Sun Country Airlines
02.2022 - 02.2024Read More
Shelter Wellness Associate
Ramsey County
02.2021 - 11.2021Read More
Founder and Executive Director
LaymansPlace
04.2017 - 01.2021Read More
Homemaker
N/A
08.2007 - 04.2017Read More
Technical Support Representative
Imation
05.2005 - 08.2007Read More
Globe College
Bachelor of Science from Information Technology
Read More
Globe University
MBA from Business Management
Read More
Aurora University
Master of Arts from Public Administration
Read More
Flight Dispatch Network
Certified Flight Dispatcher from Flight Dispatch
Read More