Jackie Long
Lakewood,WA
Summary
I am highly skilled at policy interpretation and problem-solving. My expertise in moving claims forward and exceptional teamwork skills supported new team members and improved productivity standards. Achievements include reducing the number of errors in claims, mentoring, and my ability to multitask with efficiency and accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claim Associate - Total Loss
State Farm Insurance Inc
06.2017 - Current
- Independently evaluated, settled claims and resolved complex issues
- Applied knowledge of polices, procedures, laws and statues to assure proper claim handling
- Communicated with policyholders, claimants, title vendors and other third party agents by telephone, written correspondence and/or electronic media
- Explained claim process and established expectations to policyholders and claimants
- Managed workload to meet or exceed productivity and quality standards
- Identified subrogation opportunities and prepared files for subrogation
- Provided guidance and mentored new team members on claim proper procedures
- Monitored pending claims and resolved issues which were delaying their processing
- Communicated with policyholders to explain claim decisions and answer inquiries
- Processed claims according to established quality and production standards and made corrections and adjustments to solve challenges
Administrative Assistant
Pierce Transit
Lakewood, WA
03.2016 - 04.2017
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Handled confidential documents in an organized fashion according to protocol
Education
Bachelor of Arts - Psychology
The Evergreen State College
Olympia, WA09-2016
Skills
- Detail oriented
- Strong analytical skills
- Claims/Document Review
- Problem-solving abilities
- Multitasking
- Teamwork skills
- Policy interpretation
- Time management abilities
- Problem-solving aptitude
Certification
AINS - 12/2021
Recognition
- Recognized by Team Managers and State Farm agents for outstanding performance and World Class customer service
Timeline
Claim Associate - Total Loss
State Farm Insurance Inc
06.2017 - Current
Administrative Assistant
Pierce Transit
03.2016 - 04.2017
Bachelor of Arts - Psychology
The Evergreen State College