KENYATTA NIXON
Kennett Square
Summary
Results-driven, adaptable and people-centered Store Manager with 7+ years of experience leading recruitment, hiring, onboarding, performance coaching, conflict resolution, scheduling, payroll processing, and team development. Skilled in creating a positive work environment, improving employee retention, and maintaining compliance with company policies. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seeking to transition into Human Resources to leverage strong communication, coaching, and people-development abilities to support organizational growth.
Overview
8
8
years of professional experience
Work History
Store Manager
Footlocker
Philadelphia
07.2023 - Current
- Recruit, interview, and hire store associates and assistant managers.
- Train employees in customer service, product knowledge, and company policies.
- Conduct performance coaching, feedback sessions, and corrective actions when needed.
- Create weekly schedules, manage payroll accuracy, and ensure labor compliance.
- Support employee relations by resolving conflicts and promoting open communication.
- Lead daily store operations, including opening, closing, cash handling, and loss prevention.
- Strengthened team culture by motivating staff and fostering accountability.
Store Manager
AT&T
04.2022 - 07.2023
- Recruited, trained, and developed team members for sales and service operations.
- Oversaw scheduling, workflow, and daily team management.
- Conducted performance coaching to help employees exceed sales goals.
- Managed community outreach events and represented the brand professionally.
- Contributed to a 27% increase in store revenue through training and leadership.
Store Manager
Zumiez
10.2019 - 03.2022
- Led teams with emphasis on coaching, culture, and staff development.
- Reduced shrink from 4% to 1% through compliance and accountability processes.
- Increased revenue from $1M to $2M through workforce performance improvements.
- Trained and promoted two assistant managers into store manager roles.
- Supported district stores with workflow, customer service, and training guidance.
Assistant Store Manager
Abercrombie & Fitch
05.2018 - 08.2019
- Assisted with hiring, onboarding, and training employees.
- Managed scheduling and payroll processing.
- Organized stock, maintained standards, and communicated workflow priorities.
- Supported daily operations and ensured workplace safety compliance.
Education
Diploma -
Upper Darby High School
Skills
- Employee Recruitment & Interviewing
- Onboarding & Training
- Team Development & Coaching
- Conflict Resolution & Employee Relations
- Performance Management
- Payroll & Scheduling
- Policy Compliance & Workplace Safety
- Staff Engagement & Culture Building
- Loss Prevention & Risk Management
- Excel, Reporting, & POS Operations
Awards Recognition
- Manager of the Year - Footlocker (2024)
- Rookie Manager of the Year - Footlocker (2024)
- Deepen Relationships & Build Loyalty Award - Footlocker (2024)
- Rookie Store Manager of the Year (2020-2021)
- Top-Selling Store in District (2020-2021)
- Best Business Phone Sales (08/01/22 - 09/01/22)
- Most Sole Proprietorship Plans (11/01/22)
- Best Store to Improve Sales (11/01/22)
Timeline
Store Manager
Footlocker
07.2023 - Current
Store Manager
AT&T
04.2022 - 07.2023
Store Manager
Zumiez
10.2019 - 03.2022
Assistant Store Manager
Abercrombie & Fitch
05.2018 - 08.2019
Diploma -
Upper Darby High School