JACKIE MCPHERSON
Duffield,VA
Summary
Hardworking Patient Care Coordinator bringing several years of experience in healthcare. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team.
Overview
9
9
years of professional experience
Work History
PATIENT CARE ADVOCATE
CAREXM MEDICAL ANSWERING SERVICE
2022.12 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answer incoming calls from patients, families, home health and hospice agencies, health systems, and physician's clinics to provide support and information about healthcare services.
- Triage calls and route them to correct department.
PRODUCTION WORKER/ TEAM LEAD/ SUPERVISOR
ROGER'S FOAM CORPORATION
2019.09 - 2022.10
- Worked as general laborer in factory setting/ rising to team lead under Luttrell Staffing Group. Obtained full-time permanent position in October 2021. Held supervisory position.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Trained as fork truck driver.
Medical Records Clerk
Stone Mountain Health Services
2014.12 - 2019.01
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Coordinate care by preparation of medical records to release to other medical facilities requesting patient history and information.
- Performed front desk duties on as-needed basis: assist with patient check-in and check-out, answered telephone, greet visitors, and other every day office duties.
Education
Associate of Applied Science - Office Administration Medical Office Specialty
Mountain Empire Community College
Big Stone Gap, VASkills
- Verbal/ Written Communication
- Confidentiality Requirements
- Patient Information Management
- Multitasking Abilities
- Reliability and Dedication
- Excellent time management skills to work independently or as part of team.
Timeline
PATIENT CARE ADVOCATE
CAREXM MEDICAL ANSWERING SERVICE
2022.12 - Current
PRODUCTION WORKER/ TEAM LEAD/ SUPERVISOR
ROGER'S FOAM CORPORATION
2019.09 - 2022.10
Medical Records Clerk
Stone Mountain Health Services
2014.12 - 2019.01
Associate of Applied Science - Office Administration Medical Office Specialty
Mountain Empire Community College
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