Jackie Melton
Novant
Monroe,NC
28
years of professional experience
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 28 years of relevant work experience to your team.
Work History
Patient Service Coordinator III
3 Years- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected time of service payments and issued receipts.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Patient Service Specialist
1 Year 10 Months- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Service Representative
21 Years 11 Months- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
Education
No Degree - Business Administration
High School Diploma
Skills
Customer Service
Reliability and Dedication
System Verification
Demographics Information
Insurance Information Collection
Appointment Scheduling
Payment Collection
Registration Requirements
Patient Registration
Multitasking Abilities
Organizational skills
Attention to detail
Customer service
Teamwork
Timeline
Patient Service Coordinator III
Novant
10.2023 - CurrentRead More
Patient Service Specialist
OrthoCarolina
11.2021 - 09.2023Read More
Patient Service Representative
Charlotte Eye Ear Nose And Throat Associates
06.1998 - 05.2020Read More
Parkwood High School
High School Diploma
Read More
South Piedmont Community College
No Degree from Business Administration
Read More