Jamie Johnson
Euless
Summary
Results-driven with proven background in coordinating and assisting with managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator III
United Vein and Vascular Centers
Fort Worth, TX
09.2024 - Current
- Managed patient scheduling, referrals, and insurance verification, supporting efficient daily operations
- Analyzed workflow processes and implemented improvements to increase efficiency and patient experience
- Led front-office operations and supervised patient service staff in a fast-paced healthcare environment
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Assist in onboarding and training new staff on operational procedures and client interaction best practices, fostering team efficiency.
- Analyzed service performance metrics to identify trends and inform strategic planning decisions.
- Ensured compliance with HIPAA regulations and organizational policies
Triage
Advanced Pain of Tulsa
Tulsa, OK
05.2023 - 06.2024
- Provided clear, empathetic communication to patients navigating health concerns.
- Conducted comprehensive assessments to determine patient needs and urgency of care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Evaluated and processed medication prior authorization requests efficiently, ensuring compliance with established guidelines.
Front Desk Representative
Advanced Pain of Tulsa
Tulsa, OK
01.2021 - 06.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Scheduled appointments efficiently using electronic health record systems.
- Coordinated communication between patients and medical staff to improve service delivery.
- Trained new front desk personnel on office procedures and software systems.
- Maintained accurate patient records while adhering to privacy regulations.
Clinical Scribe
Urologic Specialists of Oklahoma
Tulsa, OK
09.2017 - 12.2020
- Documented patient encounters, ensuring accuracy and completeness of medical records.
- Maintained confidentiality and compliance with HIPAA regulations in patient documentation.
- Improved patient care by meticulously documenting medical histories, physical examinations, and treatment plans.
- Expedited diagnostic testing processes by accurately inputting orders into EHR systems under physician supervision.
Patient Services Representative
Urologic Specialists of Oklahoma
Tulsa, OK
05.2014 - 12.2020
- Greeted and checked in patients, ensuring accurate demographic and insurance information
- Assisted with check-out procedures, including scheduling follow-ups and collecting payments
- Mentored and trained new employees, contributing to team performance and consistency
- Facilitated communication between patients and medical staff, ensuring timely resolution of inquiries.
- Built and maintained positive working relationships with patients and staff.
Assistant Manager
QuikTrip
07.2008 - 10.2013
- Supported daily business operations, ensuring smooth workflow and achievement of performance goals
- Supervised staff, delegated tasks, and coached team members to improve productivity and service quality
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Resolved escalated customer issues, enhancing overall customer satisfaction
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Clerical/ Enrollment Specialist
Blue Cross Blue Shield Oklahoma
01.2003 - 07.2008
- Managed inventory records and maintained accurate filing systems.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Managed end-to-end enrollment processes, reviewing applications for accuracy and eligibility
- Provided customer support by guiding applicants through enrollment requirements and resolving issues
Education
High school diploma -
Charles Page High School
Sand Springs, OK05-2001
Skills
- Microsoft Office
- EMR Systems: eCW, AdvancedMD, PCIS, UroChart
- Customer Service
- CPT coding (1 year)
- HIPAA
- Employee training
- Staff supervision
- Multitasking abilities
- Organizational skills
- Attention to detail
Certification
Driver's License
Timeline
Patient Service Coordinator III
United Vein and Vascular Centers
09.2024 - Current
Triage
Advanced Pain of Tulsa
05.2023 - 06.2024
Front Desk Representative
Advanced Pain of Tulsa
01.2021 - 06.2024
Clinical Scribe
Urologic Specialists of Oklahoma
09.2017 - 12.2020
Patient Services Representative
Urologic Specialists of Oklahoma
05.2014 - 12.2020
Assistant Manager
QuikTrip
07.2008 - 10.2013
Clerical/ Enrollment Specialist
Blue Cross Blue Shield Oklahoma
01.2003 - 07.2008
High school diploma -
Charles Page High School