Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Maria Pasaca

Coventry,RI

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to the team.

Overview

8
8
years of professional experience

Work History

Patient Service Coordinator III

Massachusetts General Brigham
09.2021 - Current
  • Identifies and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Receives physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Employs effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Assists with processing patient admissions.
  • Assembles and maintained patient medical records and other documents related to patient care.
  • Answers telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enters work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Performs various administrative tasks by filing, copying and faxing documents.
  • Places new supply orders, managed inventory and restocked clerical spaces.
  • Provides scheduling support to surgical office practices in same function.
  • Answers patient/family questions regarding surgical procedure times and pre-operative instructions as appropriate.
  • Establishes and maintains databases for storage of records, phone lists, mailing lists, etc. according to department’s needs.
  • Troubleshoots complex surgical schedules and anticipates impact on ASC case volume.
  • Responsible for maintenance of scheduling data base for all operating suites.

Unit Coordinator/Surgical Liaison

Mass General Hospital Center for Perioperative Care Wang 3 Ambulatory Care Center
03.2016 - 09.2021
  • Coordinated patient services including check in
  • Provided updates on surgeries/procedures using EPIC and PRISM
  • Informed them of documents to sign such as HIPAA, Hospital Consent for Treatment and/or Medicare
  • Transcribed medical charts for next day Print surgery schedules for next day as well as Needle Loc/Nuclear Med schedule Answer calls/direct calls to appropriate areas
  • Fax, copy, and scan documents for nurses and doctors
  • Excellent flexibility in dealing with tough situations
  • Worked independently or in groups
  • Managed information in demanding and fast paced environment
  • Scheduled anesthesia phone calls before surgery date (occasionally)
  • Rotated between various areas of unit to cover breaks
  • Met with patient experience committee to help with implementation of services.

Companion/ Personal Caregiver

Home Instead Senior Care
05.2015 - 02.2016
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided basic grooming and hygiene assistance to patients.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Education

Bachelor of Arts - Early Childhood Education

Eastern Nazarene College
Quincy
05.2014

Skills

  • Highly trained in Epic and Prism
  • Scheduler/ Cadence access
  • Medical Terminology 1
  • Excellent Computer Literacy (Microsoft Word, Power Point, and Microsoft Publisher, and Photoshop)
  • Good listener and communicator who conveys information verbally and in writing
  • Resourceful team player who is great at building relationships with coworkers and patients
  • Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new Ideas
  • Office Supplies and Inventory
  • Comfort with Technology and Databases
  • Punctual and Hardworking
  • Medical Filing
  • Bilingual in Spanish and English
  • Patient Registration
  • Operating Switchboards

Additional Information

  • Available upon request

Timeline

Patient Service Coordinator III

Massachusetts General Brigham
09.2021 - Current

Unit Coordinator/Surgical Liaison

Mass General Hospital Center for Perioperative Care Wang 3 Ambulatory Care Center
03.2016 - 09.2021

Companion/ Personal Caregiver

Home Instead Senior Care
05.2015 - 02.2016

Bachelor of Arts - Early Childhood Education

Eastern Nazarene College

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Maria Pasaca