Jaziah Moore
Baltimore,MD
Summary
Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Patient Service Coordinator III
MedStar Franklin Square Hospital
07.2017 - 01.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
Patient Safety Sitter
University Of Maryland Medical System
05.2013 - 01.2017
- Assisted in preventing falls and injuries by promptly responding to patient needs and requests for assistance.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
Education
Bachelor Of Science - Psychology
Morgan State University
Baltimore, MD12.2023
Skills
- Direct Patient Care
- Epic
- CNA
- Incoming Call Management
- Conflict Resolution
- Medical Terminology
- Strong Organization
- Call Management
- Data Entry
- Appointment Scheduling
- Complaint resolution
Timeline
Patient Service Coordinator III
MedStar Franklin Square Hospital
07.2017 - 01.2024
Patient Safety Sitter
University Of Maryland Medical System
05.2013 - 01.2017
Bachelor Of Science - Psychology
Morgan State University