Staci Morris
Baltimore,MD
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
15
15
years of professional experience
Work History
Patient Service Coordinator III
Johns Hopkins Hospital
Baltimore, MD
08.2021 - Current
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Answered over 30 telephone calls per day to schedule appointments and answer patient questions.
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Patient Service Coordinator II
Johns Hopkins Hospital
Baltimore, MD
07.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Lead Clinical Specimen Technician
Johns Hopkins Hospital
Baltimore, MD
01.2009 - 06.2021
- Adhered to all safety and infection control precautions and regulations.
- Performed Sweat Chloride tests on adults and children for cystic fibrosis
- Obtained blood and urine samples from adults and children
- Ordered supplies for all the departments of Express testing
- Performed difficult sticks from adults and children
- Oversaw over sixteen laboratory technicians, making sure the department ran smoothly
- Worked in the processing room and sent samples to different labs in the hospital
Education
Certificate - Medical Assisting And Phlebotomy
The Medix School
Baltimore, MD12.1998
High School Diploma -
Baltimore City College
Baltimore, MD06.1992
Skills
- Attention to Detail
- Scheduling Appointments
- Communicating to Patients and Families
- Knowledgeable of the Epic System
- Registration and Scheduling
- Resolving Problems
- Patient Registration
- Time Management and Prioritization
Timeline
Patient Service Coordinator III
Johns Hopkins Hospital
08.2021 - Current
Patient Service Coordinator II
Johns Hopkins Hospital
07.2021 - 08.2021
Lead Clinical Specimen Technician
Johns Hopkins Hospital
01.2009 - 06.2021
Certificate - Medical Assisting And Phlebotomy
The Medix School
High School Diploma -
Baltimore City College
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