Rheyana Davis
Charlotte,NC
Summary
Marketing-minded coordinator with experience in customer engagement, operations, and administrative support across healthcare and retail. Skilled in managing workflows, supporting marketing initiatives, and improving processes that enhance brand and client experience. Strong communicator with excellent attention to detail and the ability to manage multiple projects in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator III
Novant Health
04.2025 - Current
- Coordinated scheduling, workflows, and communications across multiple departments to ensure seamless patient experiences, aligning with organizational brand standards.
- Managed data tracking and reporting for patient interactions, contributing insights to improve processes and operational efficiency.
- Maintained high standards of confidentiality and accuracy, ensuring compliance with HIPAA while supporting department-wide operational goals.
Patient Connection Specialist
Atrium Health
03.2024 - 01.2025
- Managed high-volume communications and inquiries, ensuring accurate documentation and seamless patient interactions across multiple departments.
- Supported operational workflows and scheduling processes, contributing to efficiency improvements and enhanced stakeholder satisfaction.
- Provided insights from patient interactions to identify trends and opportunities for improving service delivery and engagement.
Service Experience Representative
Nordstrom Rack
07.2023 - 03.2024
- Delivered personalized customer service while supporting store promotions and brand initiatives to enhance the overall client experience.
- Assisted with in-store campaigns, product placements, and promotional activities, contributing to brand visibility and engagement.
- Managed transactional operations, returns, and exchanges efficiently while maintaining high standards of accuracy and professionalism.
- Collaborated with team members to optimize workflow, track performance metrics, and ensure a consistent brand experience for all customers.
Sales Associate (seasonal)
Nike
10.2022 - 01.2023
- Supported in-store brand activations and promotional campaigns, assisting customers with product selection to enhance brand experience and drive engagement.
- Executed merchandising and display initiatives in line with brand guidelines to optimize visual presentation and customer appeal.
- Tracked customer interactions and feedback to inform team strategies for improving in-store engagement and promotional effectiveness.
- Collaborated with team members to ensure smooth operations, timely execution of marketing initiatives, and a consistent brand experience.
Sales Associate
Macy's
09.2019 - 06.2020
- Engaged customers through product demonstrations and effective communication to enhance shopping experience.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Collaborated with team members to execute promotional activities that increased customer foot traffic.
- Assisted in visual merchandising efforts to promote seasonal products and drive sales.
Administrative Assistant
TDC
09.2015 - 07.2017
- Provided administrative and operational support to the marketing department, coordinating schedules, campaigns, and deliverables across multiple teams.
- Assisted with content preparation, communications, and promotional initiatives to ensure brand consistency and timely execution of marketing activities.
- Maintained organized records, tracked project progress, and monitored performance metrics to improve workflow efficiency.
- Collaborated with internal stakeholders and external partners to support campaign implementation, reporting, and overall operational effectiveness.
Education
BBA - Marketing
CUNY Lehman College
Bronx, New YorkBachelor of Science - Management
CUNY Bronx Community College
Bronx, NYSkills
- Marketing Operations & Campaign Coordination
- Digital Marketing Tools: HubSpot (SEO, Email, Social Media, Analytics)
- Project Management & Workflow Optimization
- Data Tracking & Reporting
- Customer & Stakeholder Engagement
- Communication, Team Collaboration & Time Management
- Attention to detail and accuracy
- Problem-solving and process improvement
- Adaptability in fast-paced environments
Certification
HubSpot Digital Marketing Certification
HubSpot Social Media Marketing Certification
Timeline
Patient Service Coordinator III
Novant Health
04.2025 - Current
Patient Connection Specialist
Atrium Health
03.2024 - 01.2025
Service Experience Representative
Nordstrom Rack
07.2023 - 03.2024
Sales Associate (seasonal)
Nike
10.2022 - 01.2023
Sales Associate
Macy's
09.2019 - 06.2020
Administrative Assistant
TDC
09.2015 - 07.2017
BBA - Marketing
CUNY Lehman College
Bachelor of Science - Management
CUNY Bronx Community College