Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Mills

Monroe,NC

Summary


Organized and detail-oriented paraprofessional educator experienced in working with exceptional, behavioral and at-risk students for more than 15 years. More than one year experience in a medical office setting with knowledge of medical software. Excellent customer service and creative problem-solving skills. Expert ability in multi-tasking with a focus on efficiently completing multiple tasks and competing priorities. Proven ability to work independently with minimal supervision and collaboratively within a team setting. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

20
20
years of professional experience

Work History

Patient Service Coordinator III

Novant Health Ballantyne Pediatrics
Charlotte NC
01.2020 - Current
  • Register patients by collecting and verifying demographic and insurance information
  • Document and manage patient information via EPIC software
  • Process patient check-in/check-out
  • Ensure Patient Information Consent to Treat forms are completed on first visit
  • Provide authorized patient release forms to external Providers and/or specialists when required
  • Efficiently schedule patient appointments in timely manner and in coordination with Providers' schedules
  • Send appointment reminders via text message as requested
  • Interact courteously and professionally with patients, family members, caregivers and Providers
  • Maintain patient confidentiality by adhering to HIPPA regulations when accessing patient information.

Media Assistant/Lab Facilitator

Union County Public Schools/Monroe HS
Monroe NC
01.2015 - 01.2020
  • Reshelved Library media in timely manner
  • Reported lost and/or damaged reference materials
  • Assisted students in locating reference materials
  • Monitored students in use of learning materials and equipment
  • Maintained and organized periodicals
  • Assisted in controlling status of books in circulation.
  • Facilitated smooth communication between internal departments during planning stages of new projects.
  • Collaborated with cross-functional teams to ensure seamless execution of integrated marketing efforts.
  • Organized circulation desk with over 1,000 books and periodicals to be checked out

Instructional Assistant

Union County Public Schools/Monroe High School
01.2004 - 01.2015
  • Provided support and contributed to classroom instructional activities in conjunction with teacher
  • Recorded student attendance and absence
  • Ensured students were kept on task by utilizing empathy and patience in effort to ensure positive student outcomes
  • Managed student behavior in classroom by enforcing rules and procedures
  • Adhered to confidentiality requirements of state and federal law.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Taught courses under guidance of senior instructors.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.

Education

Medical Administrative Assistant -

South Piedmont Community College
Monroe, NC
11.2018

North Carolina A&T University
Greensboro, NC

Skills

  • Data Entry
  • Microsoft Office
  • Administrative Management
  • Appointment Scheduling
  • Insurance Verification
  • Report Writing
  • Inventory Management
  • Project Support
  • Goal Setting

Timeline

Patient Service Coordinator III

Novant Health Ballantyne Pediatrics
01.2020 - Current

Media Assistant/Lab Facilitator

Union County Public Schools/Monroe HS
01.2015 - 01.2020

Instructional Assistant

Union County Public Schools/Monroe High School
01.2004 - 01.2015

Medical Administrative Assistant -

South Piedmont Community College

North Carolina A&T University
Kristie Mills