Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Merrell

Customer Service Specialist
Seffner,FL

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, and productive professional when working with little to no supervision

Overview

15
15
years of professional experience

Work History

Office Administrative Assistant

A-Safecare Pest Control
Tampa, FL
11.2019 - Current
  • Created and updated 3 years of physical records and digital files to maintain current, accurate, and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.

Office Manager

Harvest Time Christian School & KidLife Pre-School
Tampa, Florida
11.2009 - 10.2018
  • Customer Service Relations for all incoming business, parent tours, new enrollments, Child pick-up, and client requests for information.
  • Received, screened, and routed all incoming calls.
  • Oversaw appointment scheduling and itinerary coordination for the Principal.
  • Managed preschool accounts.
  • Student Registration for school and pre-school.
  • Ordered all office, lunchroom, and teacher supplies.
  • Prepared parent invoices and processed incoming tuition payments.
  • Maintained computer and physical filing systems.
  • Electronic Submission of Monthly School Readiness Attendance to the county.

Support Associate/Clerk

PMSI
Tampa, FL
01.2006 - 11.2009
  • Collaborated directly with Supervisor, Tech Lead, and Collectors to achieve collection goals.
  • Calculated data verifying accuracy for team production.
  • Researched and updated all required materials needed for Tech Lead and Collectors.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Copied, logged, and coded supporting documentation for Collectors.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL

Skills

  • Spreadsheet development
  • Billing and Invoicing
  • Office administration
  • Process optimization
  • Database administration
  • Filing and data archiving
  • Scheduling and calendar management

Timeline

Office Administrative Assistant

A-Safecare Pest Control
11.2019 - Current

Office Manager

Harvest Time Christian School & KidLife Pre-School
11.2009 - 10.2018

Support Associate/Clerk

PMSI
01.2006 - 11.2009

High School Diploma -

Tampa Bay Tech High School

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Jackie MerrellCustomer Service Specialist