Jackie Ngan
LinkedIn - Https://www.linkedin.com/in/jack-ngan-036a0680/,AZ
Summary
Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Representative
Cybersheath Services International
08.2024 - 03.2025
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Identify and qualify potential leads in designated regions
- Conduct outreach via calls, emails, and social media
- Schedule meetings and demos for the sales team
- Collaborate with marketing to develop lead generation strategies
- Maintain accurate records in CRM systems
CUSTOMER LIFECYCLE MANAGER
Concentrix
10.2023 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- First point of contact, deliver sets of foundations for long-term relationships.
- Engage with small and medium business across industries, company size, and type to determine their needs and identify opportunities to fulfill their technology's needs.
- Help customers understand the requirements and positions how our team can support.
- Effectively turning prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline).
- Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs.
- Strong interpersonal skills, excellent oral, written and verbal business communications skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations.
- Solid time management skills and ability to work independently or under supervision with a high level of integrity.
Small Medium Business Sales
Microsoft
11.2014 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Managed from small to enterprise, non-profit and government accounts.
- Build upon existing relationships as well create new relationships managing a healthy pipeline.
- Focus on quality interactions over quantity.
- Support pre-sale, post-sale consulting.
- Up-sell, cross-sale with Microsoft Cloud Solutions.
- Building a qualified relationship with Microsoft Partners. (CSP, MSP, AE)
Skills
- CRM management
- Cold calling
- Salesforce
- Relationship building
- Team Leadership
- Time Management
- Complex Problem-Solving
- Quick learner who can adapt to new culture
Certification
Microsoft 365 Certified (MS-900) Credential ID# H819-7558
Microsoft Certified: Security, Compliance, and Identity (SC-900) Credential ID# 5473755C9EF690C7
Timeline
Business Development Representative
Cybersheath Services International
08.2024 - 03.2025
CUSTOMER LIFECYCLE MANAGER
Concentrix
10.2023 - 08.2024
Small Medium Business Sales
Microsoft
11.2014 - 07.2023