Jack Pollock
Oceanside,CA
Summary
Dedicated HVAC and Plumbing Sales professional with a proven track record, excelling in client relationship development and product presentation. Consistently exceeded sales targets through persuasive communication and expert HVAC knowledge, enhancing customer satisfaction and driving revenue growth. Experienced with client consultations and recommending HVAC solutions tailored to individual needs. Knowledge of HVAC systems and customer service principles, ensuring optimal home comfort recommendations.
Overview
10
10
years of professional experience
Work History
Service Supervisor - Sales
Bob Jenson Air Conditioning and Heating
11.2024 - Current
- Provided expert HVAC product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Prepared and presented accurate estimates by establishing rapport with customers and identifying their needs.
- Exceeded quarterly sales target of five hundred thousand dollars through effective product and service demonstrations with persuasive communication skills.
- Collaborated with service and installation team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Stayed informed on company offerings, new products, and industry trends.
Channel Leader - Sales
Rooter Hero Plumbing Inc.
03.2023 - 11.2024
- Led team meetings focused on improving sales techniques, sharing best practices among colleagues to drive collective success.
- Inspected sewers and piping systems to assess quality and condition.
- Organized product demonstrations, showcasing the benefits and features of various plumbing systems.
- Exceeded sales targets of 2 million dollars per year through effective communication and presentation of plumbing systems to clients.
- Increased customer satisfaction by providing expert advice on plumbing products and solutions providing detailed cost estimates for clients.
- Managed project timelines effectively, ensuring timely completion of installations without compromising quality or exceeding budgets.
Comfort Advisor
Sherlock Heating and Air Conditioning
04.2020 - 03.2023
- Contributed to company growth by consistently meeting and exceeding personal sales targets of 3 million dollars per year at 65% close rate.
- Facilitated seamless installations by coordinating effectively with internal installation teams.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
- Handled over 15 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, air quality, home comfort, and control systems.
HVAC Service Technician
Rohan Cooling and Heating
06.2015 - 03.2020
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail for over 100 clients per year.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
Education
High School Diploma -
San Clemente High School
San Clemente06-2000
Skills
- Client relationship development
- Goal-oriented mindset
- Sales proposals
- Product presentation
- Excellent communication
- Product and service sales
Timeline
Service Supervisor - Sales
Bob Jenson Air Conditioning and Heating
11.2024 - Current
Channel Leader - Sales
Rooter Hero Plumbing Inc.
03.2023 - 11.2024
Comfort Advisor
Sherlock Heating and Air Conditioning
04.2020 - 03.2023
HVAC Service Technician
Rohan Cooling and Heating
06.2015 - 03.2020
High School Diploma -
San Clemente High School
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