Jacquelinne Romagoza
Lilburn,GA
Summary
Gwinnett Technical College student seeking a mid-level position in the Business Management & Business Logistics field. Demonstrates leadership abilities by successfully guiding teams, managing complex projects, and achieving strategic objectives. Possesses strong technical skills and quickly grasps new concepts. Known for excellent research, time management, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Planet Fitness
01.2022 - Current
- Provide operational support to the General Manager through team development and analysis of key business metrics that drive profit.
- Seek out opportunities to assist staff with areas of difficulty or concern.
- Greet members & facilitate club tours at the highest level, to drive business and lead by example.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on tasks to meet business and customer needs.
Quality Inspector
Oakley
09.2020 - 01.2022
- Recorded data and reported findings upon completion of inspection
- Discarded and rejected products, materials and equipment not conforming with specifications.
- I followed all written and verbal directions from the Quality Lead, Supervisor, and Production Leadership
- Collaborated with the manufacturing team to ensure consistent quality standards across all products.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
Manager Assistant
Payless Wireless
07.2018 - 01.2020
- Managed product inventory for 19 stores
- Oversaw day-to-day store operations
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed documents, such as reports based on collected sales data and recommended options and potential solutions to challenging outcomes
- Accomplished multiple tasks within established timeframes.
Sales Associate
Metro by T-Mobile
06.2018 - 01.2020
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds by store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Education
AAS - Business Management
Gwinnett Technical College
05-2025
Extracurricular Activities
Gwinnett Technical College
Lawrenceville, GASkills
- Quality control
- Warehouse management
- Inventory management/Shipment receiving
- Strategic Thinking
- Verbal and Written Communication
- Accounting Principles
- Relationship Building
- Team Collaboration
- Adaptability and Flexibility
- Strategic Planning
- Microsoft Office
- Professionalism
Certification
- Logistics Management Specialist Certificate, Gwinnett Technical College | March 2024
- Management and Leadership Specialist, Gwinnett Technical College | Expected Date May 2025
- Human Resource Management Specialist, Gwinnett Technical College | Expected Date May 2025
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Lead
Planet Fitness
01.2022 - Current
Quality Inspector
Oakley
09.2020 - 01.2022
Manager Assistant
Payless Wireless
07.2018 - 01.2020
Sales Associate
Metro by T-Mobile
06.2018 - 01.2020
AAS - Business Management
Gwinnett Technical College
Extracurricular Activities
Gwinnett Technical College