Jacqueline Santiago
ABM Industries
Somerset ,NJ
25
years of professional experience
Dynamic housekeeping supervisor at ABM Industries with a proven track record in cleaning and sanitation. Expert in training staff and enhancing guest relations, ensuring top-notch service standards. Recognized for effectively resolving staffing gaps and maintaining operational efficiency while fostering a customer service-focused environment.
Work History
Housekeeping Supervisor
1 Year 2 Months- Supervised housekeeping staff, assigned daily cleaning routes, and maintained consistent service standards.
- Inspected rooms and common areas to verify cleanliness, sanitation, and readiness for occupancy.
- Trained new team members on cleaning procedures, safety practices, and quality expectations.
- Coordinated shift coverage, prioritized work orders, and resolved staffing gaps efficiently.
Cashier Team Lead
4 Months- Supervised front-end cashier coverage and maintained smooth register flow during peak customer periods.
- Trained cashiers on point-of-sale procedures, cash handling, and customer service expectations.
- Reconciled cash drawers and verified register accuracy at shift close.
- Resolved pricing, return, and exchange issues while protecting store policy compliance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Custodial Worker
1 Year 5 Months- Cleaned classrooms, hallways, and restrooms to maintain safe, orderly learning environments.
- Sanitized high-touch surfaces and fixtures following sanitation and infection-control procedures.
- Operated vacuums, mops, and floor-care equipment to complete daily custodial assignments.
- Restocked supplies and monitored inventory to support uninterrupted building operations.
- Reported maintenance concerns promptly to help preserve facility safety and function.
Security Officer
14 Years 2 Months- Patrolled school grounds to deter unauthorized access and maintain safe environment
- Monitored entrances, exits, and visitor traffic to enforce campus security procedures
- Responded quickly to incidents, disturbances, and safety concerns with calm professionalism
- Documented daily activity, unusual behavior, and security issues for administrative review
- Assisted staff and students by providing directions, escorts, and safety support
- Inspected doors, windows, and facilities to identify vulnerabilities and report hazards
- Coordinated with administrators and emergency personnel during drills and crisis situations
- Enforced district policies while maintaining respectful communication with students, staff, and visitors
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Cafeteria Worker
3 Years 1 Month- Prepared breakfast and lunch items following USDA school nutrition guidelines and portion standards.
- Served meals to students efficiently while maintaining courteous, organized service lines.
- Sanitized work surfaces, equipment, and dining areas to support food safety compliance.
- Restocked food, supplies, and utensils to maintain continuous cafeteria operations.
- Assisted with dishwashing, tray cleanup, and kitchen organization after meal service.
- Followed allergen awareness procedures when handling ingredients and serving meals.
- Monitored food temperatures and storage conditions to preserve quality and safety.
- Cleaned and sanitized surfaces, tools, and equipment.
- Supported daily cafeteria setup and closing tasks to ensure smooth meal service flow.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Tracked meal purchases and accepted payments at cash register.
Education
High School Diploma
Skills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Timeline
Housekeeping Supervisor
ABM Industries
02.2025 - 04.2026Read More
Cashier Team Lead
Burlington Coat Factoy
10.2024 - 02.2025Read More
Custodial Worker
New Brunswick Board Of Education
04.2023 - 09.2024Read More
Security Officer
Franklin Board Of Education
09.2005 - 11.2019Read More
Cafeteria Worker
Franklin Board Of Education
09.2001 - 10.2004Read More
Piscataway Votech
High School Diploma
Read More