Jackie Silva
Mountain View
Summary
Dynamic Assistant Store Manager at 711 Hawaii with a proven track record in enhancing customer experience and optimizing retail operations. Skilled in inventory control and team leadership, I successfully trained staff, resolved customer issues, and implemented strategies that boosted sales and fostered loyalty, contributing to a thriving store environment. Current Serv Safe certified ex 6/2028
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
711 Hawaii
Kurtistown, HI
07.2016 - 02.2026
- Assisted with daily operations, ensuring smooth workflows and optimal customer service.
- Managed inventory levels, facilitating timely restocking and reducing product shortages.
- Trained new staff on store procedures and customer service best practices.
- Implemented promotional displays, enhancing product visibility and sales potential.
- Monitored cash handling procedures, ensuring accuracy during transactions and deposits.
- Resolved customer inquiries effectively, fostering positive shopping experiences and loyalty.
- Analyzed sales trends to inform inventory decisions and improve stock management strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
High School Diploma -
Sequoyah
Canton Ga05-2004
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Staff supervision
- Attention to detail
- Team management
- POS systems
- POS systems operations
- Hiring and training
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Loss prevention
- Strategic planning
Timeline
Assistant Store Manager
711 Hawaii
07.2016 - 02.2026
High School Diploma -
Sequoyah