Jackie sprinkle
Hamilton
Summary
Dedicated driver with a proven track record in safe driving practices and exceptional customer service. Committed to optimizing delivery processes while adhering to high safety standards.
Overview
38
38
years of professional experience
Work History
Driver,sales
Lepage Bakeries
Canastota, NY
08.2020 - Current
- Operated delivery vehicle to ensure timely and safe product distribution.
- Conducted routine vehicle inspections to maintain safety and compliance standards.
- Collaborated with warehouse staff to optimize loading processes for efficient deliveries.
- Adhered to local traffic regulations while navigating delivery routes effectively.
- Managed inventory tracking during transit to minimize product loss or damage.
- Assisted in training new drivers on company policies and safe driving practices.
- Implemented route adjustments based on traffic patterns to enhance delivery efficiency.
- Provided exceptional customer service by addressing inquiries and ensuring satisfaction upon delivery.
- Followed all relevant traffic laws and safety regulations.
Multi Unit Manager
H&r Block
Utica, NY
09.2019 - 04.2020
- Led operational strategies to improve customer service across multiple locations.
- Oversaw staff training programs to enhance team efficiency and productivity.
- Implemented process improvements that streamlined tax preparation workflows.
- Managed budget allocation for resources and staffing across all units.
- Analyzed performance metrics to identify areas for operational enhancement.
- Developed marketing initiatives to increase client engagement in local markets.
- Coordinated communication between teams to ensure alignment on company goals.
- Mentored managers on best practices for employee performance evaluations.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
Store Manager
Dollar General Store
Shelbyville, TN , Earlville,ny ,morrisville Ny
09.2011 - 08.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels and implemented effective stock replenishment strategies.
- Trained and mentored staff on customer service standards and operational best practices.
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed sales data to identify trends, optimize product placement, and improve profitability.
- Led team meetings to communicate objectives, share feedback, and motivate employees.
- Implemented loss prevention measures to safeguard assets and minimize shrinkage rates.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Blueox Corporation
Hamilton, NY
08.2001 - 09.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Route Sales Driver
Schwans Sales Ent
Westmoreland, NY
03.1996 - 10.1999
- Delivered products efficiently to designated routes ensuring timely service and customer satisfaction.
- Managed inventory levels on delivery vehicles, optimizing stock for maximum sales potential.
- Utilized handheld devices for order tracking and route navigation to enhance delivery accuracy.
- Developed strong customer relationships, addressing inquiries and resolving issues promptly.
- Trained new drivers on route procedures, safety protocols, and customer service standards.
- Analyzed delivery routes to improve efficiency and reduce operational costs over time.
- Implemented best practices in vehicle maintenance to ensure compliance with safety regulations.
- Collaborated with management to identify opportunities for process improvements within the delivery operation.
- Drove team revenue totals by bringing in top sales numbers.
- Maximized route efficiency by analyzing data trends and making necessary adjustments to better serve customers.
- Managed product returns, minimizing waste by identifying potential solutions or alternative uses for returned items.
- Successfully managed customer accounts, ensuring accurate billing and timely payments were received.
- Actively participated in regular meetings, sharing insights gleaned from field experience that helped inform company-wide strategies and goals.
- Safely operated company vehicle, adhering to strict safety standards and ensuring proper maintenance was conducted regularly.
- Increased overall profitability with strategic pricing negotiations tailored to individual client needs.
- Developed new business opportunities within assigned territory through prospecting efforts and targeted marketing strategies.
- Ensured optimal product freshness through careful rotation of stock and monitoring expiration dates during deliveries.
- Increased sales volume by effectively managing a daily route and maintaining strong relationships with customers.
- Enhanced customer satisfaction through prompt resolution of service issues and regular follow-up to ensure ongoing satisfaction.
- Delivered exceptional service by quickly addressing customer concerns and providing personalized support when needed.
- Adhered to company policies while representing the organization professionally at all times during interactions with customers and peers.
- Streamlined route operations by identifying and implementing new technologies to enhance productivity and improve customer satisfaction.
- Achieved consistent on-time deliveries by efficiently planning and organizing routes based on customer needs.
- Fostered positive working relationships among team members, contributing to a supportive environment focused on continuous improvement.
- Maintained accurate records of inventory, sales, and delivery information for timely reporting to management.
- Generated repeat business with effective upselling techniques that promoted new and seasonal products.
- Consistently met or exceeded sales targets by diligently tracking progress toward goals throughout each sales period.
- Demonstrated strong problem-solving skills in resolving unexpected challenges encountered during daily route operations efficiently.
- Collaborated with team members to achieve shared goals, such as covering additional territory or assisting in training new employees.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Collaborated with customers to identify needs and provided catered solutions
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Represented wide range of products and brands.
- Utilized route optimization software to plan and manage delivery routes.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
Machine Operator
Sherwood Medical
Sherburne, NY
12.1987 - 05.1998
- Operated machinery to produce medical devices with precision and adherence to safety protocols.
- Monitored production processes, ensuring compliance with quality standards and regulations.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Trained new operators on machine handling, safety procedures, and operational efficiency.
Dairy Milker
Maciag Farms
Morrisville, NY
10.1995 - 03.1996
- Operated milking machinery efficiently to ensure optimal milk production
- Monitored cow health and well-being, identifying signs of illness or distress
- Maintained cleanliness and sanitation of milking equipment and facilities
- Assisted in training new staff on proper milking procedures and safety protocols
All Around Employee
Rec Pools
New Hartford, NY
07.1992 - 10.1995
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Residential Construction
State University of New York
NY05-1991
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Traffic law observation
- Vehicle maintenance
- Commercial driving
- Equipment operation
Timeline
Driver,sales
Lepage Bakeries
08.2020 - Current
Multi Unit Manager
H&r Block
09.2019 - 04.2020
Store Manager
Dollar General Store
09.2011 - 08.2019
Store Manager
Blueox Corporation
08.2001 - 09.2011
Route Sales Driver
Schwans Sales Ent
03.1996 - 10.1999
Dairy Milker
Maciag Farms
10.1995 - 03.1996
All Around Employee
Rec Pools
07.1992 - 10.1995
Machine Operator
Sherwood Medical
12.1987 - 05.1998
Associate of Science - Residential Construction
State University of New York