Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
Perryville, AR
09.2019 - 10.2022
Assisted in the hiring and training of new employees.
Maintained financial records, including budgets, expenditures, and income.
Performed daily opening and closing procedures of the post office.
Maintained accurate inventory levels for a variety of products and services offered by the post office.
Ensured compliance with safety regulations when handling hazardous materials or equipment.
Responded to customer inquiries regarding postal services, pricing, and package tracking.
Resolved customer complaints in an efficient manner while providing excellent customer service.
Prepared reports on operational activities for upper management review.
Developed strategies to improve efficiency within the post office's operations.
Station Manager
United States Postal Service, USPS
Little Rock, AR
08.2016 - 09.2019
Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
Various Positions
United States Postal Service, USPS
Various, Various
11.1986 - 08.2016
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Education
High School Diploma -
AA Stagg High School
Palos Hills, IL
06-1983
Skills
Critical Thinking
Data Entry
Interpersonal Communication
Problem-Solving
Quality Assurance
Multitasking
Teamwork and Collaboration
Computer Skills
Problem Resolution
Organizational Skills
Attention to Detail
Active Listening
Self-Directed
PPE use
About Me
Currently retired after 35 years with the Postal Service. I am looking for an exciting and interesting position.