Jackie Ulrich
Waukesha,WI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
29
29
years of professional experience
1995
1995
years of post-secondary education
1
1
Certification
Work History
General Manager
Mcdonalds, McOpCo
Milwaukee, Wisconsin
06.1999 - 01.2026
- Oversaw daily operations to ensure efficient service delivery.
- Managed staff scheduling and labor costs effectively.
- Trained and developed team members on company policies.
- Implemented quality control measures for food safety compliance.
- Coordinated inventory management and supply chain processes.
- Enhanced customer experience through staff engagement initiatives.
- Monitored financial performance and controlled operational budgets.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Waitress/Hostess
Merrill Hills Country Club
Waukesha, Wisconsin
06.1997 - 05.1999
- Provided excellent customer service to enhance guest dining experiences.
- Took and processed orders accurately to ensure timely delivery.
- Collaborated with kitchen staff to coordinate meal preparation and presentation.
- Worked effectively in a fast-paced environment during peak service times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
Education
Waukesha South High School
Waukesha, WISome College (No Degree) - Business Administration
University of Wisconsin, Whitewater
Whitewater, WISkills
- Operational efficiency
- Budget management
- Staff training
- Inventory control
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Leadership development
Certification
- Serv Safe Certification
Accomplishments
- General Manager of the Year Award 2020
Timeline
General Manager
Mcdonalds, McOpCo
06.1999 - 01.2026
Waitress/Hostess
Merrill Hills Country Club
06.1997 - 05.1999
Waukesha South High School
Some College (No Degree) - Business Administration
University of Wisconsin, Whitewater