Jackie Walton
Huntsville
Summary
Adaptable professional with a background as a combat medic and restaurant manager. Known for strong emergency response and conflict resolution skills, contributing to efficient team dynamics and high-quality service delivery.
Overview
33
33
years of professional experience
Work History
Shift Leader
Bravo Italian Restaurant & Bar
Huntsville
11.2017 - Current
- Supervised daily operations, enhancing service flow in a busy restaurant environment.
- Coordinated with kitchen staff, ensuring timely meal preparation and delivery.
- Implemented health and safety protocols, maintaining a clean and safe workspace.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Inspected orders to ensure high quality and completeness
Manager
Buffalo Wild Wings
Huntsville
02.2012 - 10.2017
- Managed daily operations for high-volume sports bar and restaurant.
- Enforced customer service standards and resolved issues to maintain high service quality.
- Facilitated communication between kitchen and front-of-house staff for smooth service.
- Oversaw inventory management and ordered supplies for operations.
- Implemented health and safety standards to maintain a safe dining environment.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Combat Medic
US Army
Ft. Campbell
02.1993 - 03.2012
- Administered emergency medical care in high-pressure combat environments.
- Provided fast and accurate emergency response to injured teammates, providing first aid, and Buddy Care.
- Evaluated injuries and triaged patients for timely treatment.
- Deployed to forward operating bases to accompany battle personnel on patrol, engagements and scout missions to provide needed medical attention.
- Conducted health assessments on individuals prior to deployment into hazardous areas.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Provided training and mentorship to junior medics in field procedures.
- Conducted tests, gave vaccines, and administered medications for acute and long-term conditions.
- Organized and managed medical records in accordance with HIPAA regulations.
Education
Associate of Arts - General Studies
Calhoun Community College
Tanner, AL05-2025
Skills
- Inventory management
- Safety compliance
- Hygiene standards
- Team leadership
- Conflict resolution
- Customer service
Timeline
Shift Leader
Bravo Italian Restaurant & Bar
11.2017 - Current
Manager
Buffalo Wild Wings
02.2012 - 10.2017
Combat Medic
US Army
02.1993 - 03.2012
Associate of Arts - General Studies
Calhoun Community College