Jackie Ingram
Management
DIberville,MS
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
20
20
years of professional experience
Work History
General Manager
Krispy Kreme
Columbus, MS
02.2021 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Designed modern employee recognition program which boosted productivity and improved morale.
Customer Service Representative
TeleTech Holdings Remote
Memphis, TN
07.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Slot Supervisor
Golden Nugget Biloxi Hotel & Casino
Biloxi, MS
04.2008 - 05.2019
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
First Line Supervisor
Tyson Foods
Carthage, MS
08.2003 - 01.2008
- Reviewed work to assess quality and compliance with production standards.
- Performed material counts and full inventory audits.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workshop work flow for over 50 employees.
- Maintained compliance with company policies, objectives and communication goals.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Performed annual evaluations and reviews for large staff of employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Bachelor of Arts - Marketing
Mississippi State University
Starkville, MS12.2001
Skills
- Sales expertise
- Complaint resolution
- Report preparation
- Order Fulfillment
- Multi-line phone talent
- Key stakeholder relationship building
- Stock management
- Staff education and training
- Recordkeeping strengths
- Service standard compliance
- Shipping procedures understanding
- Administrative support
- Decision Making
- Staff Scheduling
- Focus and Follow-Through
- Sales Tracking
Timeline
General Manager
Krispy Kreme
02.2021 - Current
Customer Service Representative
TeleTech Holdings Remote
07.2018 - 08.2021
Slot Supervisor
Golden Nugget Biloxi Hotel & Casino
04.2008 - 05.2019
First Line Supervisor
Tyson Foods
08.2003 - 01.2008
Bachelor of Arts - Marketing
Mississippi State University