Jackie Zepeda
Las Vegas,Neveda
Summary
Dynamic hospitality professional with expertise in customer service and creative mixology, honed at La Vecindad Cantina. Proven ability to enhance guest experiences through engaging personality and responsible alcohol service. Successfully trained new staff, boosting team performance by 20%. Skilled in inventory management and suggestive selling, ensuring seamless operations and increased sales.
Overview
3
3
years of professional experience
Work History
Bartender
La Vecindad Cantina
06.2024 - 03.2025
- Prepared and served a variety of cocktails and beverages to meet customer preferences.
- Maintained cleanliness and organization of the bar area to ensure a welcoming environment.
- Assisted in developing seasonal drink menus that improved customer engagement.
- Trained new staff members on bar procedures and customer service standards.
- Engaged with customers to build rapport and enhance their overall experience.
- Managed inventory levels by regularly checking stock and placing orders as needed.
- Ensured compliance with health and safety regulations during food and beverage service.
- Provided recommendations on drink pairings to enhance dining experiences.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained bar equipment and tools, ensuring proper functionality and cleanliness.
- Monitored customer consumption and adhered to responsible service policies.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Barback
La Puerta Negra
Las Vegas, NV
02.2023 - 03.2024
- Assisted bartenders in preparing garnishes and drink mixes to enhance beverage offerings.
- Supported bar operations by ensuring prompt restocking of supplies during peak hours.
- Maintained organized storage areas for easy access to bar equipment and supplies.
- Executed regular cleaning of bar surfaces and equipment to uphold hygiene standards.
- Monitored inventory levels and reported shortages to bartenders for timely replenishment.
- Provided support during events, ensuring bar setup met customer expectations.
- Facilitated smooth communication between bar staff and kitchen to ensure order accuracy.
- Assisted in managing bar waste and recycling to promote sustainability efforts.
- Maintained a positive and welcoming atmosphere for guests at the bar area.
- Organized and cleaned glassware to ensure readiness for service during busy periods.
- Coordinated with bartenders to ensure timely preparation of special event beverages.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
Bottle Service
Center Folds
Las Vegas, NV
12.2021 - 08.2022
- Delivered exceptional bottle service to enhance guest satisfaction and overall experience.
- Engaged with customers to understand their preferences and recommend suitable bottle options.
- Managed cash transactions accurately, ensuring proper handling and accountability.
- Trained new employees on bottle service protocols and customer engagement techniques.
- Executed event coordination tasks for special occasions, ensuring smooth service operations
- Collaborated with team members to streamline service processes and improve efficiency.
- Assisted in collecting feedback from guests to enhance service offerings.
- Implemented strategies to upsell premium bottle selections to enhance guest experience.
- Prepared and maintained service equipment, ensuring all items met operational standards.
- Adapted to fast-paced environments, providing consistent service during peak hours.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Enhanced customer experience by providing personalized bottle service and maintaining a high standard of professionalism.
- Enhanced customer experience by providing personalized bottle service and attentive care to VIP guests.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Contributed to company growth by delivering top-notch service that resulted in positive word-of-mouth referrals from satisfied clients.
- Delivered outstanding presentations of bottle services with flair techniques to create an engaging atmosphere for clients.
- Managed operational performance for project and for specific service companies.
Education
High School Diploma - Cosmetology
Eldorado High School
1139 N Linn Ln Las Vegas, NV 89110 United States04.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Professional appearance
- Suggestive selling
- Service-oriented mindset
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Sales expertise
- Salesmanship
- Classic cocktails
- Performance improvement
- Food running
- Staff management
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Creative mixology
- Ordering bar supplies
- Order management
- Food preparation
- Garnishing drinks
- Preparing garnishes
- Fluency in language
Languages
Spanish
Full Professional
Timeline
Bartender
La Vecindad Cantina
06.2024 - 03.2025
Barback
La Puerta Negra
02.2023 - 03.2024
Bottle Service
Center Folds
12.2021 - 08.2022
High School Diploma - Cosmetology
Eldorado High School