Jackie Allen Ricks Jr
Server/Bartender
Orlando,FL
Summary
Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.
Motivated Server with engaging personality and flexible approach. Prepared to bring abilities developed over 5-year career to new results-driven team.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Bartender
Key Largo Anglers Private Club
Key Largo, FL
11.2021 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Ocean House 15 Star Forbes Hotel
Watch Hill , RI
04.2021 - 11.2021
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Ocean Reef Club Private Resort
Key Largo, FL
10.2019 - 04.2021
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Waiter
Norwegian Cruise Line, Fine Dinning
Honoka'a, HI
01.2018 - 05.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter/Steward
Alaskan Dream Cruise Line
Sitka, AK
04.2019 - 09.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping/Housekeeping Management
American Cruise Line
Memphis, TN
06.2017 - 11.2017
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Attraction Attendant
Universal Studios
Orlando, FL
07.2015 - 03.2016
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
High School Diploma -
Ft. Pierce Westwood High School
08.2006 - 05.2010
Skills
Menu memorization
Certification
Merchant Marine Credential
Timeline
Bartender
Key Largo Anglers Private Club
11.2021 - Current
Server
Ocean House 15 Star Forbes Hotel
04.2021 - 11.2021
Server
Ocean Reef Club Private Resort
10.2019 - 04.2021
Waiter/Steward
Alaskan Dream Cruise Line
04.2019 - 09.2019
Assistant Waiter
Norwegian Cruise Line, Fine Dinning
01.2018 - 05.2018
Housekeeping/Housekeeping Management
American Cruise Line
06.2017 - 11.2017
Attraction Attendant
Universal Studios
07.2015 - 03.2016
High School Diploma -
Ft. Pierce Westwood High School
08.2006 - 05.2010
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