Jackieanna Allen
Mesquite,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Member Service Representative
PSCU Financial Services
06.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Data Entry
Covid Tester
Cabot Labs
10.2020 - 01.2021
- Read, interpreted and followed covid test instructions and procedures to accurately test products.
- Conducted tests and diagnostic procedures using proper tools
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
- Submitted all test information to the labs and provide results
Customer Service Representative
Sirius XM
03.2016 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Marshall High School
Marshall, TX06.2008
Skills
- Product knowledge
- Service Upselling
- Issue Resolution
- Product Recommendations
Timeline
Member Service Representative
PSCU Financial Services
06.2021 - 09.2023
Covid Tester
Cabot Labs
10.2020 - 01.2021
Customer Service Representative
Sirius XM
03.2016 - 07.2019
High School Diploma -
Marshall High School
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