Jackie Lee Meryhew
Layton,Utah
Summary
Dynamic All Access Care Associate at Franklin Covey, recognized for building trust and effectively resolving complex client issues. Demonstrates strong organizational skills and meticulous attention to detail, excelling in cross-functional collaboration and problem-solving. Proven adaptability in fast-paced environments ensures exceptional service and client satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Care Associate
Franklin Covey
Salt Lake City, UT
02.2020 - Current
- Deliver exceptional customer service to FranklinCovey clients.
- Maintain up-to-date knowledge of the company's products and services.
- Ensure client satisfaction by addressing issues using interpersonal skills.
- Work cohesively with the team to verify that all tasks meet high standards for client satisfaction.
- Manage the resolution of non-standard client issues with efficiency.
- Foster sustainable connections with customer accounts via transparent communication.
- Leverage technology for efficient tracking and problem-solving.
Interim Teacher
Davis School District
Farmington
01.2016 - 01.2019
- Supported academic growth in multiple subjects for elementary and secondary students.
- Led instruction of core educational competencies for students.
- Contributed effectively to collaborative teacher teams.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Bachelor of Science - Family Studies
Brigham Young University
05-2017
Skills
- Strong organizational skills
- Skilled in software applications
- Clear and concise writing
- Attentive listening ability
- Cross-functional collaboration
- Efficient at acquiring new skills
- Collaborative team member
- Meticulous attention to detail
- Problem-solving thinker
Timeline
Customer Care Associate
Franklin Covey
02.2020 - Current
Interim Teacher
Davis School District
01.2016 - 01.2019
Bachelor of Science - Family Studies
Brigham Young University
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