Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kafilath Gbadamassi

3065 Grand Concours Apt. 3D,NY

Summary

Proven track record in enhancing client satisfaction at Beauty by Bene, leveraging strong communication skills and compassionate care. Excelled in coordinating care significantly contributing to positive reviews. Skilled in addressing unique client needs, ensuring high levels of wellness and satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Care Associate

Beauty by Bene
10.2022 - 07.2024
  • Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
  • Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
  • Contributed to positive company reviews by delivering exceptional support experiences to clients.
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.

Elderly Caregiver

Beauty by Bene
06.2019 - 07.2021
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Home Aide

Beauty by Bene
04.2016 - 02.2018


  • Enhanced clients'' quality of life by assisting with daily living activities such as bathing, dressing, and grooming.
  • Promoted client health by preparing nutritious meals according to dietary restrictions and preferences.
  • Promoted effective communication among interdisciplinary teams to enhance overall care coordination for each client''s wellbeing.

Education

Bachelor of Arts - Communication Marketking

ENEAM Public University
Cotonou, Benin
05.2016

Skills

  • Compassionate and empathetic caregiver
  • Experienced in assisting with activities of daily living
  • Strong communication and active listening skills
  • Time management and organizational skills

Languages

French
Native or Bilingual
yoruba
Native or Bilingual

Timeline

Customer Care Associate

Beauty by Bene
10.2022 - 07.2024

Elderly Caregiver

Beauty by Bene
06.2019 - 07.2021

Home Aide

Beauty by Bene
04.2016 - 02.2018

Bachelor of Arts - Communication Marketking

ENEAM Public University

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Kafilath Gbadamassi