Summary
Overview
Work History
Education
Skills
Timeline
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Jackilyn Rodriguez

Easton,PA

Summary

Customer Service Professional with a strong track record of enhancing productivity and efficiency. Demonstrates specialized expertise in conflict resolution, data entry, and customer relationship management. Exceptional communication, problem-solving, and adaptability skills contribute to consistently positive customer experiences and outcomes. Aiming to leverage these competencies in a challenging role that prioritizes customer satisfaction.

Overview

12
12
years of professional experience

Work History

Cosmetologist /Hair Salon Manager

Van Sickel Salon
Brooklyn, NY
07.2013 - 12.2025
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Ensured tools and equipment remained sanitized to meet hygiene standards.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Trained new staff members on salon policies and procedures.
  • Resolved customer complaints quickly and professionally while maintaining a positive attitude.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Tracked inventory of products and supplies necessary for salon operations.

Home Health Aide

Home Instead
Bethlehem, PA
05.2020 - 07.2020
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Participated in developing individualized care plans based on medical orders and assessments.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported individuals to medical appointments and assisted with errands.
  • Assisted with client personal care needs to foster independence and well-being.
  • Documented care provided and submitted notes to supervisor.

Education

Cosmetology

Empire Beauty School
Astoria, NY
11-2012

GED -

Jamaica Learning Center
Jamaica, NY
01-2005

Some College (No Degree) - Business Administration

LaGuardia Community College
Long Island City, NY

Skills

  • Interpersonal Communication
  • Effective Listening
  • Effective Time Management
  • Meticulous Attention To Detail

Timeline

Home Health Aide

Home Instead
05.2020 - 07.2020

Cosmetologist /Hair Salon Manager

Van Sickel Salon
07.2013 - 12.2025

Cosmetology

Empire Beauty School

GED -

Jamaica Learning Center

Some College (No Degree) - Business Administration

LaGuardia Community College

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Jackilyn Rodriguez