Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACKLYN ALBA

New York,New York

Summary

Productive Operations professional with strong background ensuring organization and inventory control. Effective at maintaining store appearance in alignment with corporate policies, procedures, standards and regulations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support through the repairs departments. Assisted in the opening of multiple store openings and handling all incoming shipments and allocating products to correct departments.

Overview

4
4
years of professional experience

Work History

Operations/Aftersales Associate

Valentino
02.2023 - 08.2024
  • Processed all transfers and transfer requests using SAP software
  • Maintained store inventory control by completing weekly cycle counts.
  • Handled and processed all incoming after-sales requests for the store and corporate.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Operations Associate

Dior
04.2022 - 02.2023
  • Trained personnel in operating procedures and best practices related to operations
  • Ensured all transfer and transfer requests were processed in a timely manner
  • Maintained organization of stockroom and conducted weekly cycle counts
  • Assisted with all incoming shipments and processed damages.

Operations Associate

Bergdorf Goodman
10.2020 - 04.2022
  • Monitored daily operations to ensure compliance with organizational policies and procedures
  • Processed daily incoming shipments and outgoing orders.
  • Worked closely with visual team to ensure floor was set up to company standards.
  • Processed damages on a monthly bases for multiple departments.

Education

Bachelor of Science (B.S.) - Business Administration

Pace University
New York, NY

Associate in Arts (A.A.) - Liberal Arts

Nassau Community College
Garden City, NY

Skills

  • Issue Resolution
  • Order Fulfillment
  • Merchandise Receiving and Handling
  • Native Spanish fluency
  • Customer Service
  • Shipment Processing

Timeline

Operations/Aftersales Associate

Valentino
02.2023 - 08.2024

Operations Associate

Dior
04.2022 - 02.2023

Operations Associate

Bergdorf Goodman
10.2020 - 04.2022

Bachelor of Science (B.S.) - Business Administration

Pace University

Associate in Arts (A.A.) - Liberal Arts

Nassau Community College
JACKLYN ALBA