JACKLYN ALBA
New York,New York
Summary
Productive Operations professional with strong background ensuring organization and inventory control. Effective at maintaining store appearance in alignment with corporate policies, procedures, standards and regulations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support through the repairs departments. Assisted in the opening of multiple store openings and handling all incoming shipments and allocating products to correct departments.
Overview
4
4
years of professional experience
Work History
Operations/Aftersales Associate
Valentino
02.2023 - 08.2024
- Processed all transfers and transfer requests using SAP software
- Maintained store inventory control by completing weekly cycle counts.
- Handled and processed all incoming after-sales requests for the store and corporate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Associate
Dior
04.2022 - 02.2023
- Trained personnel in operating procedures and best practices related to operations
- Ensured all transfer and transfer requests were processed in a timely manner
- Maintained organization of stockroom and conducted weekly cycle counts
- Assisted with all incoming shipments and processed damages.
Operations Associate
Bergdorf Goodman
10.2020 - 04.2022
- Monitored daily operations to ensure compliance with organizational policies and procedures
- Processed daily incoming shipments and outgoing orders.
- Worked closely with visual team to ensure floor was set up to company standards.
- Processed damages on a monthly bases for multiple departments.
Education
Bachelor of Science (B.S.) - Business Administration
Pace University
New York, NYAssociate in Arts (A.A.) - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Issue Resolution
- Order Fulfillment
- Merchandise Receiving and Handling
- Native Spanish fluency
- Customer Service
- Shipment Processing
Timeline
Operations/Aftersales Associate
Valentino
02.2023 - 08.2024
Operations Associate
Dior
04.2022 - 02.2023
Operations Associate
Bergdorf Goodman
10.2020 - 04.2022
Bachelor of Science (B.S.) - Business Administration
Pace University
Associate in Arts (A.A.) - Liberal Arts
Nassau Community College
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