Jacklyn Coleman
Weston,CO
Summary
Responsible and energetic Receptionist offering 10 years of experience in office environments. Proficient multi-tasker with ability to manage 10-line phone system, records maintenance and high-volume business inquiries.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Results-driven Customer Service Clerk excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in office terminology, products and services to effectively address and respond to public and personnel inquiries.
Cheerful receptionist with 10 years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering billing information, supporting colleagues with typing and filing. Capable of helping customers with routine and challenging needs while remaining professional.
Certified Data Entry Assistant experienced in confirming the accuracy of data in various systems and developing complex spreadsheets.
Overview
22
22
years of professional experience
Work History
Administration Assistant
Century Financial Group
Trinidad, Colorado
02.2025 - Current
- Coordinated office activities and maintained efficient communication among teams.
- Managed scheduling for meetings and appointments, ensuring timely organization.
- Assisted with document preparation and maintained accurate filing systems.
- Monitored office supplies inventory and placed orders as needed for operations.
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
Associate Banker
BMO Bank of Montreal
Trinidad, Colorado
01.2021 - 11.2024
- Processed loan applications and verified financial documentation.
- Managed customer relationship management system for client interactions.
- Coordinated account opening procedures and documentation collection.
- Ensured compliance with banking regulations during transactions.
- Resolved customer complaints through effective communication and problem-solving skills.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted in training new employees as needed.
- Established strong relationships with customers to increase customer loyalty.
Cook
Las Animas County Sheriff’s Department
Trinidad, Colorado
08.2020 - 01.2021
- Prepare meals following recipes and guidelines
- Maintain cleanliness of kitchen and equipment
- Assist in planning daily menus with team
- Monitor inventory levels and order supplies
- Ensure compliance with health and safety standards
- Adapt recipes for dietary restrictions
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Recycling Sorter
Bruin Waste Management
Montrose, CO
10.2017 - 06.2020
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Performed regular and emergency maintenance on various types of sorting machines to maintain optimal safety and performance.
Receptionist
Solar Solutions and Distribution LLC
Denver, CO
02.2011 - 04.2012
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Gathered, sorted, distributed and sent mail and packages.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Provided information to callers and drafted office emails.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Answered and directed incoming calls using multi-line telephone system.
- Took accurate messages for staff and management to facilitate open and speedy communication.
Customer Service Clerk
Consolidated Mutual Water Co
Lakewood, CO
03.2004 - 09.2010
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Prepared, completed and processed customer account forms and database changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Directed visitors to correct personnel to handle individual concerns.
- Documented conversations with customers to track requests, problems and solutions.
- Ran daily billing reports for managers to use in operational planning.
- Verified order information against system data to prevent errors.
- Used Billmaster to update customer account information.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Provided information to callers and drafted office emails.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Identified and corrected data entry errors to prevent duplication across systems.
- Verified and logged deadlines in response to daily inquiries and requests.
- Identified system and account issues to quickly and accurately resolve.
Education
High School Diploma -
Monte Vista High School
Monte Vista, CO05.2002
Skills
- Notary Public
- CPR/ BLS certified
- Efficient and accurate
- Meticulous and organized
- Business operations understanding
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Organization and efficiency
- Office equipment operations
- Detail-oriented
- Multitasking and prioritization
- Flexible
- Data entry
- Professional and polished presentation
- Document control
- PC proficient
- Service-oriented mindset
- Collecting information
- Data transcription
- Administrative support specialist
- Certified in 10-key
- Filing and data archiving
- Verifying data accuracy
Accomplishments
- Awarded Top Preforming Banking in 2023
- Promoted to Customer Service Clerk II after 11 months of employment.
- Answered as many as 70 customer inquiries each day.
- Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients.
- Oversaw intense data-entry activities daily to update and maintain large company database, including 400 client accounts.
- Achieved recognition by management for friendly and responsive service.
- Selected to train new office personnel in policies, procedures, and office management software.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Administration Assistant
Century Financial Group
02.2025 - Current
Associate Banker
BMO Bank of Montreal
01.2021 - 11.2024
Cook
Las Animas County Sheriff’s Department
08.2020 - 01.2021
Recycling Sorter
Bruin Waste Management
10.2017 - 06.2020
Receptionist
Solar Solutions and Distribution LLC
02.2011 - 04.2012
Customer Service Clerk
Consolidated Mutual Water Co
03.2004 - 09.2010
High School Diploma -
Monte Vista High School