JACKLYN ELEAZER
NASHVILLE,TN
Summary
Certified Phlebotomy Technician and healthcare operations professional with 7+ years of experience performing venipuncture, patient vital screenings, and laboratory support in high-volume clinical settings. Skilled in ensuring patient safety, accurate specimen collection, and adherence to FDA, CLIA, COLA, OSHA, and cGMP regulations. Known for efficiency, attention to detail, and fostering positive patient experiences while supporting clinical staff and workflow optimization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SENIOR OPERATIONS SUPERVISOR
BIOMAT USA, INC.
08.2025 - Current
- Lead daily floor operations in a high-volume plasma donation center ensuring safe and compliant plasmapheresis procedures
- Perform advanced venipuncture and oversee automated plasmapheresis equipment, troubleshooting and documenting system exceptions
- Ensure compliance with FDA, OSHA, CLIA, cGMP, and company SOP standards
- Monitor productivity metrics, donor flow, and staff performance to optimize operational efficiency
- Manage inventory forecasting and vendor ordering to prevent workflow disruptions
- Awarded STAR Phlebotomist after completing 259 venipunctures with a 99.95% yield
ASSISTANT MANAGER
BIOMAT USA, INC.
08.2023 - 08.2025
- Directed daily operations of a high-volume plasma center ensuring compliance and productivity goals.
- Supervised and developed cross-functional teams including phlebotomists and medical screeners.
- Reduced donor wait times by 18% through strategic scheduling and workflow optimization.
- Maintained 100% compliance during FDA, EMA, and internal audits with zero major findings.
- Managed donor escalations and adverse events with professionalism and sound judgment.
OPERATIONS SUPERVISOR
BIOMAT USA, INC.
03.2021 - 08.2023
- Oversaw KPI performance, donor safety standards, and team accountability measures.
- Performed daily venipunctures and supervised phlebotomy team to ensure accuracy and patient safety
- Monitored specimen collection, processing, and storage per clinical and regulatory standards
- Led team to consistently achieve KPIs related to blood yield and patient safety
LEAD PHLEBOTOMIST
BIOMAT USA, INC.
01.2019 - 03.2021
- Led team to achieve company quality score of 100 for 11 out of 12 months in 2021 by driving yield and RBC loss performance.
Education
A.A.S. - Healthcare Management
Nashville State Community College
05-2023
High School Diploma - undefined
Dickson County High School
06-2011
Skills
- Venipuncture & Specimen Collection
- Patient Vital Screening & Safety Monitoring
- Laboratory Compliance: FDA, CLIA, COLA, OSHA, cGMP
- Infection Prevention & Quality Control
- Clinical Staff Training & Leadership
- Patient Flow & Workflow Optimization
- Accurate Recordkeeping & Documentation
- Inventory Management & Supply Coordination
Certification
- Certified Phlebotomy Technician
- CPR Certification – Expires October 2026
- Aurora/Aurora XI Technician
Timeline
SENIOR OPERATIONS SUPERVISOR
BIOMAT USA, INC.
08.2025 - Current
ASSISTANT MANAGER
BIOMAT USA, INC.
08.2023 - 08.2025
OPERATIONS SUPERVISOR
BIOMAT USA, INC.
03.2021 - 08.2023
LEAD PHLEBOTOMIST
BIOMAT USA, INC.
01.2019 - 03.2021
High School Diploma - undefined
Dickson County High School
A.A.S. - Healthcare Management
Nashville State Community College