Ronald Toliver
Summary
Accomplished Phlebotomy professional with over 9 years in laboratory operations and specimen collection. Expertise in supervising teams, training phlebotomists, and ensuring compliance with OSHA, HIPAA, and CLIA standards. Proficient in specimen processing, quality assurance, and patient relations, consistently delivering high-quality laboratory services and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Phlebotomist
LabGo
Austin
02.2022 - Current
- Perform venipuncture, specimen collection, and processing while ensuring compliance with laboratory, OSHA, HIPAA, and quality assurance standards.
- Train, mentor, and support phlebotomy staff on collection techniques, specimen handling, patient identification, and safety protocols.
- Assist with workflow coordination, staffing support, and issue resolution across multiple collection sites.
- Collaborate with healthcare providers to resolve test-order discrepancies, verify ICD-10 codes, and ensure accurate specimen processing.
- Process specialized specimens, including aliquots, blood cultures, temperature-sensitive, and light-sensitive samples.
- Maintain accurate documentation within EHR/LIS systems
COVID Operations Clinical Team Lead
Any Place MD Inc
Austin
04.2020 - 01.2021
- Directed daily operations of high-volume mobile COVID-19 PCR testing sites serving the City of Austin and surrounding communities.
- Supervised a team of 15 medical assistants and clinical support staff, providing leadership, scheduling, performance coaching, and operational oversight.
- Developed and implemented standard operating procedures to ensure consistent specimen collection, quality control, and compliance with public health guidelines.
- Conducted staff training on specimen collection techniques, infection prevention practices, PPE usage, and patient interaction standards.
- Coordinated staffing assignments, resource allocation, and workflow management to maximize efficiency and testing capacity.
- Served as Site Safety Officer, ensuring adherence to OSHA standards, infection control measures, and organizational safety protocols.
- Partnered with site leadership and public health officials to resolve operational challenges and maintain uninterrupted testing services.
- Monitored inventory levels of PPE, collection supplies, and testing materials to ensure operational readiness.
- Maintained compliance with HIPAA regulations, patient confidentiality requirements, and applicable healthcare regulations.
Mobile Phlebotomist Lead
Labrad Diagnostics
Austin
01.2018 - 10.2019
- Provided mobile phlebotomy services to homebound, elderly, and disabled patients throughout the service area.
- Independently managed daily routes, scheduling, specimen collection, and transportation while maintaining exceptional patient care standards.
- Ensured specimen integrity through proper handling, packaging, and temperature-controlled transport procedures.
- Maintained accurate collection records and documentation in accordance with laboratory and regulatory requirements.
- Built strong relationships with patients, caregivers, healthcare providers, and facility staff to support continuity of care.
- Demonstrated adaptability and problem-solving skills while working independently in diverse patient care environments.
- Ensured compliance with HIPAA, OSHA, and company policies governing patient safety and confidentiality.
Float Phlebotomist / Clinical Liaison
Synergist Medical Management
Austin
10.2016 - 01.2018
- Provided phlebotomy services and clinical support across multiple healthcare facilities and physician practices.
- Coordinated communication between patients, physicians, case managers, laboratories, and healthcare staff to facilitate efficient patient care.
- Interpreted laboratory orders and ensured proper specimen collection, processing, and routing based on testing requirements and insurance guidelines.
- Utilized electronic medical record systems to generate laboratory orders, document patient information, and manage follow-up communications.
- Assisted with training and onboarding of newly hired phlebotomists and clinical staff.
- Promoted patient satisfaction through professional communication, education, and advocacy.
- Supported operational efficiency by maintaining accurate records and ensuring timely completion of assigned tasks.
Phlebotomist II
Clinical Pathology Laboratories
Austin
06.2015 - 07.2016
- Performed venipuncture and specimen collection while ensuring accurate patient identification, labeling, and compliance with laboratory quality standards.
- Maintained specimen integrity through proper handling, transport, storage, and processing procedures.
- Processed and handled a variety of specimens, including aliquots, blood cultures, red blood cell collections, stool samples, and temperature- or light-sensitive specimens.
- Followed established protocols for difficult collections, missed draws, recollections, and specimen-related issues.
- Assisted with training and mentoring new phlebotomists on collection techniques, laboratory procedures, and safety standards.
- Resolved order discrepancies within EHR systems and collaborated with physician offices and nursing staff to verify test orders and ICD-10 coding requirements.
Education
Hippa Certification Course For Health Care Providers -
CPR Select
01-2025
High School Diploma -
Del Valle High School
Del Valle01-2015
Phlebotomy Certificate -
Austin Community College
Austin, TX07-2015
Skills
- Staff Supervision & Team Leadership
- Employee Training & Onboarding
- Venipuncture & Specimen Collection
- Mobile Phlebotomy Services
- Laboratory Operations
- Specimen Processing & Handling
- Quality Assurance & Specimen Integrity
- Workflow Coordination & Scheduling
- OSHA, HIPAA & CLIA Compliance
- Infection Prevention & Safety Protocols
- EHR/EMR & Laboratory Information Systems (LIS)
- ICD-10 Verification & Documentation
- Inventory & Supply Management
- Patient Relations & Customer Service
- Physician & Healthcare Team Collaboration
- Problem Resolution & Process Improvement
Timeline
Senior Phlebotomist
LabGo
02.2022 - Current
COVID Operations Clinical Team Lead
Any Place MD Inc
04.2020 - 01.2021
Mobile Phlebotomist Lead
Labrad Diagnostics
01.2018 - 10.2019
Float Phlebotomist / Clinical Liaison
Synergist Medical Management
10.2016 - 01.2018
Phlebotomist II
Clinical Pathology Laboratories
06.2015 - 07.2016
Hippa Certification Course For Health Care Providers -
CPR Select
High School Diploma -
Del Valle High School
Phlebotomy Certificate -
Austin Community College