Jacklyn Katsacos Van Pelt
Jacksonville,FL
Summary
I am looking for a position that will allow me to build on my existing skills, broaden my skills and offer the potential to grow in more diverse settings than I am accustom to for the benefit of my future goals. I have extensive customer service skills, clerical skills and can open and close services and business ventures, this includes esthetic work as well as retail and office roles. My natural leadership skills allow me to direct myself and others for maximum profit.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Esthetician
Hand and Stone
Jacksonville Beach
01.2024 - Current
- Continued product knowledge training through reworked online programs
- Additional practical certifications
- Attended conferences and training seminars that improved product, service and client satisfaction knowledge
- Gained the ability to recognize different needs for clients in a different geographical location
- Significantly boosted client retention
- Proved ability to positively impact new client to return client ratio while staying true to facts and values
- Consistent top placement of leader board over three locations that tracks upgrade percentage, upgrade cost and product sales
- Have had better opportunities to support and advise newer and fresh estheticians
- Strengthened plan of care skills and explanations
Esthetician
Hand and Stone
Jacksonville, FL
01.2023 - 01.2024
- Completed extensive training online and in person to have a full understanding of all services offered
- Possesses a deep understanding of the implements and machines used and how the interact with the skin to determine the best plan of action
- Ability to identify skin concerns and if they are treatable by an Esthetician or should be handled by a Physician
- Comprehension of client experience and how to create the best one, beyond the treatment itself
- Comprehension of Image, Dermalogica and Clarity Rx skincare lines
- Consistently top 3 of service upgrade scorecards
- Confidence in properly upgrading services to boost sales within an appropriate manner tailored to everyone
Wax specialist
Hello Sugar
Orlando, FL
01.2021 - 01.2023
- Perform full body waxing and sugaring services
- Perform facial and brazilian treatments using knowledge of both skinscript and Image skincare lines
- Provide home care for clients concerns and needs
- Perform chemical peels in both facial and intimate areas
- Full reception abilities including scheduling appointments, completing client sales and pre booking
- Maintained pre book and membership conversion of 45% or higher
- Maintain salon cleanliness in both state and personal regulations
- Provide complete excellence of service to all clients, especially first-time clients who are nervous
Office Specialist
Neil Technical Industries
Jacksonville Beach, FL
01.2018 - 01.2022
- Streamlined office procedures to enhance operational efficiency and reduce processing time.
- Coordinated scheduling and resource allocation for departmental projects, ensuring timely completion.
- Managed correspondence and communication flow to maintain effective collaboration among teams.
- Stocking, intake and organizing of Navy repair parts in a complex computer system
- Ability to identify and properly handle various chemicals including caustic ones
- Ability to properly order items using specified and precise inventory catalog on time
Barista
Dunkin
Jacksonville, FL
01.2017 - 01.2018
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and blenders efficiently to maintain consistent drink quality.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Maintained sanitary standards for myself and co workers
- Eficiently used POS system and quickly adapted
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Facial specialty License -
Florida state college Jacksonville
01.2021
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Sanitization
- Retail sales
- Scheduling
- Superior attention to detail
- Excellent team and independent player
- Data entry
- Telephone skills
- Computer skills
- Ability to thrive in time constraints
Certification
- Arteisha Gordon Scalp exfoliation certification 2022
- Image Skincare Product training 2023
- Vital C training 2024
- Dermalogica Nano pen/ Lumifusion Certification 2023
- Dermalogica Pro Dermaplaning certified 2025
- NEVESKIN (formerly Cryoskin) Certified technician 2024
- Diamondglow Certified technician 2024
- ClartyRx masters program 2024
Timeline
Esthetician
Hand and Stone
01.2024 - Current
Esthetician
Hand and Stone
01.2023 - 01.2024
Wax specialist
Hello Sugar
01.2021 - 01.2023
Office Specialist
Neil Technical Industries
01.2018 - 01.2022
Barista
Dunkin
01.2017 - 01.2018
Facial specialty License -
Florida state college Jacksonville
Acknowledgments
- Consistently received positive reviews and generated repeat business
- Regularly picks up extra shifts to help coworkers when needed
- Helps management in times of need at different locations
- Team player who helps those in need to have the best success with their work and clients
- Collaborates with management and coworkers to create a more seamless flow in work areas and productivity