Jacklyn Key
Newport
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Waffle House
Newport
04.2023 - 09.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared drinks according to standard recipes.
- Addressed complaints to kitchen staff and served replacement items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Filled condiments and napkin containers during slack periods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked food before serving it to customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
Skills
- Team member support
- Table resetting
- Order delivery practices
- Food inspection
- Food safety
- Professional appearance
- Suggestive selling
- Effective customer upselling
- Table bussing
- Check payment processing
- Order accuracy
- Guest engagement
- Supply restocking
- Strong work ethic
- Food running
- Price memorization
- Customer service
Timeline
Server
Waffle House
04.2023 - 09.2024