Jacklyn Killius
Ocean,NJ
Summary
Management professional well versed in the operation and growth of a high volume full-service salon in Monmouth County, New Jersey. This full time position involves managing staff of 60+, customer service & relations, team leadership, daily coordination of 150+ appointments, marketing, social media management, special event coordination, and more.
Overview
8
8
years of professional experience
Work History
Manager
Lambs and Wolves Salon
08.2017 - Current
- Solution-driven management of 60+ staff including training, team building, and conflict resolution.
- Time management and coordination of 150+ appointments daily.
- Development and maintenance of relationships with clients. Enhancing customer satisfaction by resolving disputes promptly, maintaining open communication, and ensuring high-quality service.
- Following and implementing procedures.
- Developing a strong company culture focused on engagement, collaboration, and continuous education.
- Fostering relationships with account representatives and industry professionals.
- Social media marketing & advertisement and internal/external communication.
- Special event coordination including bridal.
Store Manager
Cynthia Rowley
03.2017 - 07.2017
Operations Manager
Charleston Weddings Magazine
06.2016 - 03.2017
Education
Bachelor of Arts - English
College of Charleston
Charleston, SC05.2016
Skills
- Staff management & development
- Customer service & relationship building
- Marketing
- Daily & special event coordination
- Clear, effective communication
- Copywriting
- Attention to detail
- Adaptability & flexibility
- Calm, logical disposition ideal for people-facing positions
Additional Information
- Attended Qnity's The Fill conference for salon managers & professionals in Austin, TX May 2023.
- Published articles in The Wedding Row online publication and Charleston Weddings Magazine.
Timeline
Manager
Lambs and Wolves Salon
08.2017 - Current
Store Manager
Cynthia Rowley
03.2017 - 07.2017
Operations Manager
Charleston Weddings Magazine
06.2016 - 03.2017
Bachelor of Arts - English
College of Charleston
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