JACKLYN K. LAVENDER
Atlanta,GA
Summary
Dedicated and results-driven professional seeking an HR Generalist role. Superior communication, leadership and project management skills focusing on Employment, Training, Onboarding, Payroll and Leadership.
Overview
15
15
years of professional experience
Work History
HR Service Center Associate
The Home Depot Corporate
Remote - Atlanta, Georgia
01.2021 - Current
- Promptly respond to inquiries and requests from associates
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Provide corrections to timekeeping and payroll issues
- Partner with other departments to resolve issues for associates
- Process LOAs and provide information to associates on processes and required paperwork
- Troubleshoot system issues and multifactor authentication
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Assessed caller profiles to identify service needs and resolve issues.
- Perform responsibilities as it relates to the Talent Acquisitions team in providing applicant status, scheduling interviews and supporting field partners
Inside Sales-Recovery
The Home Depot
Atlanta, Georgia
01.2019 - 12.2020
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used company software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Managed and recorded leads from outbound telephone marketing.
- Collected information on Windows, HVAC and Flooring sales and service issues to coordinate team-wide resolutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Learning and Training Development
Conduent/PwC
Remote - Massachusetts Home Office, MA
01.2018 - 01.2019
- Processed and data entries of CEUs awarded to accountants and other professionals for training and completed courses to ensure accuracies in ongoing professional training and development
- Supported administrative team
- Administered development programs and promoted department programs and services.
- Identified training needs and developed content while evaluating existing programs.
- Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.
Employment Training Analyst
DeKalb County Government
Decatur, Georgia
05.2015 - 01.2018
- Coordinated and Participated in Job fairs
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Administered and screened background checks for applicants utilizing Vericon systems
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Utilized Geographical Solutions, Taleo, Kronos in daily tasks and supported community development programs and county directives
- Pre-training and employment screenings and assessments
- Training Workshops, seminars, counsel and leadership coaching
- Ensured federal, state and county policy adherence
Business Analyst-Inventory Supply Chain
AT&T & Verizon Accounts/KMM
Suwannee, Georgia
10.2007 - 04.2015
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Provided warehousing reporting of AT&T/Verizon parts to VPs and Sr. management daily-
- Processed orders for cable, fiber and wire from field and ensured on time installation
- Provided status updates to management on orders
Education
Bachelor of Science - Business Management/Human Resources Management, Organizational Leadership
Morris Brown College
Certification in Paralegal Studies -
Georgia Piedmont College
GeorgiaMaster of Science - Business
Pepperdine University
California2023
Skills
- Taleo
- Microsoft Office Supply Chain SAP Salesforce
- Employee Development Operations Management Organizational Training and Leadership Sales & Service
- Geographical Solutions Government System
- Customer Relations
- Performance Goals
- Customer Data Confidentiality
- Backgrounds
- Project Management
- Analytical
- Issue and Complaint Resolution
- Kronos
- Talent Acquisitions
- Workday
- Corporate Standards
Affiliations
Member of Project Management Institute (PMI) Atlanta Chapter Member of Working Woman of Atlanta
Gate City Bar Association
Timeline
HR Service Center Associate
The Home Depot Corporate
01.2021 - Current
Inside Sales-Recovery
The Home Depot
01.2019 - 12.2020
Learning and Training Development
Conduent/PwC
01.2018 - 01.2019
Employment Training Analyst
DeKalb County Government
05.2015 - 01.2018
Business Analyst-Inventory Supply Chain
AT&T & Verizon Accounts/KMM
10.2007 - 04.2015
Bachelor of Science - Business Management/Human Resources Management, Organizational Leadership
Morris Brown College
Certification in Paralegal Studies -
Georgia Piedmont College
Master of Science - Business
Pepperdine University
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