Lilibeth Reyes
Houston,TX
Summary
Human Resources and Payroll professional with over 10 years managing payroll, employee relations, and benefits administration. Expertise in enhancing HRIS functionality and ensuring compliance with regulations while maintaining data integrity and delivering exceptional service to employees and management.
Overview
21
21
years of professional experience
Work History
HR Service Center Associate
Tokio Marine HCC
Houston, Texas
10.2024 - Current
- Managed system integrations to enhance HRIS functionality and user experience.
- Maintained data integrity through regular audits and updates of employee records.
- Provided technical support for users navigating the HRIS platform effectively.
- Documented system procedures to ensure compliance with company policies and regulations.
- Maintained employee database system to ensure accurate tracking of personnel information.
- Resolved issues related to data entry errors in the HRIS system by troubleshooting problems and updating records accordingly.
- Deliver exceptional customer service to all stakeholders with a positive, solutions-oriented approach.
- Provide frontline support for HR Technology applications including the Service Center ticketing system by triaging incoming catalog requests and incidents.
- Handled assigned cases by triaging and resolving them promptly and effectively, in line with company policy and best practices.
- Implement approved solutions designed to effectively resolve the case.
- Assist with preparing ad hoc reports and special projects, including audits and training events.
- Analyzed HR data to identify trends and support decision-making processes.
HR Assistant
Tokio Marine HCC
Houston, Texas
08.2022 - 10.2024
- Enter and maintain accurate employee information in Company HR information system (HRIS) including new hires, terminations, employment changes, etc.
- Process new hire, termination, and related paperwork such as applicant tracking, job postings, EEO data, etc.
- Assist HR Management and staff by performing administrative duties in various areas of HR; may also perform work related to general office/facility management.
- Answer routine and some non-routine questions regarding HR policies and procedures.
- Managed performance review process by communicating timelines and expectations with management.
- Organized HR documentation, ensuring compliance with filing procedures and facilitating easy access.
- Supported applicant screening by performing background checks and coordinating offer letters.
- Coordinate termination and other processes with other departments including notifying IT of terminations or status changes.
- Created reports and coordinated special events, including employee appreciation activities, to enhance workplace culture.
HR & Payroll Coordinator
La Michoacana Meat Market
11.2017 - 08.2022
- Process biweekly payroll for approximately 1,500 employees using ADP Workforce Now, ensuring accurate wages, deductions, garnishments, bonuses, and special payrolls.
- Review and audit payroll reports to identify discrepancies and ensure accuracy before final approval.
- Administer employee benefits, FMLA, PTO, and open enrollment, ensuring compliance and employee understanding.
- Provide full-cycle HR support for approximately 1,000 employees, including onboarding, benefits, employee relations, safety, and HR compliance.
- Manage workers' compensation claims and facilitate return-to-work programs and modified duty assignments to support employee recovery.
- Develop and implement performance improvement plans, corrective actions, and final warnings in collaboration with leadership to enhance employee performance.
- Collaborate with managers to communicate HR policies and maintain compliance with employment regulations.
- Maintain accurate employee records while ensuring confidentiality and regulatory compliance.
HR Assistant
Choice Staffing, Inc.
Houston, TX
10.2015 - 08.2017
- Ensured new hire compliance with E-Verify, background screenings, drug testing, and employment eligibility verification to facilitate smooth onboarding.
- Conducted employment and reference verification for prospective employees.
- Coordinated staffing requirements between corporate office and onsite leadership to align workforce needs with operational goals.
- Supported implementation of HR policies and administrative procedures to enhance organizational compliance and efficiency.
- Maintained employee records and filing systems to improve document accuracy and retrieval.
- Managed front office operations, including phone support and administrative functions.
Staffing Manager
First Class Workforce
Houston, TX
05.2013 - 04.2015
- Placed 10–30 employees weekly with client organizations while maintaining staffing levels.
- Coordinated onboarding processes, including background checks, drug testing, and documentation, to facilitate smooth integration of new hires.
- Built and maintained strong client relationships through responsive service and communication.
- Managed payroll processing and resolved discrepancies, ensuring timely and accurate payments for temporary employees.
- Managed invoicing, employee records, assignment tracking, and database maintenance.
- Supported office operations through administrative tasks, enhancing overall efficiency and organization.
Assistant Manager
Torrid
Houston, TX
07.2009 - 09.2010
- Supervised daily retail operations, optimized employee scheduling, and enhanced staff performance.
- Recruited, trained, and coached new employees.
- Monitored sales performance and generated daily sales reports to inform management decisions.
- Fostered positive employee relations while ensuring operational excellence.
- Processed payroll data, ensuring accurate employee pay adjustments, bonuses, and deductions.
Assistant Manager
Brookstone
Houston, TX
08.2008 - 07.2009
- Supervised team members, ensuring efficient delegation of daily assignments to meet operational goals.
- Coordinated merchandise receiving and inventory management, enhancing sales floor presentation to optimize customer experience.
- Managed daily store operations, opening and closing procedures, and cash deposits.
Assistant Manager
The Sharper Image
Houston, TX
11.2005 - 07.2008
- Consistently exceeded annual sales performance goals.
- Delivered exceptional customer service while coaching and developing team members to enhance team capabilities.
- Managed employee schedules and timekeeping to ensure efficient daily operations.
- Oversaw inventory control and implemented loss prevention initiatives to reduce shrinkage.
Education
Bachelor of Science - Business Administration, Human Resources
DeVry University
Houston, TexasSkills
- ADP payroll processing
- Multi-state payroll
- Payroll auditing
- HR Policy Implementation
- Employee Relations Support
- Payroll Data Management
- Onboarding coordination
- Employee record management
- HR regulatory compliance
- Employee engagement
- Workers' Compensation
- Employee Performance Tracking
- HRIS administration
Timeline
HR Service Center Associate
Tokio Marine HCC
10.2024 - Current
HR Assistant
Tokio Marine HCC
08.2022 - 10.2024
HR & Payroll Coordinator
La Michoacana Meat Market
11.2017 - 08.2022
HR Assistant
Choice Staffing, Inc.
10.2015 - 08.2017
Staffing Manager
First Class Workforce
05.2013 - 04.2015
Assistant Manager
Torrid
07.2009 - 09.2010
Assistant Manager
Brookstone
08.2008 - 07.2009
Assistant Manager
The Sharper Image
11.2005 - 07.2008
Bachelor of Science - Business Administration, Human Resources
DeVry University