Jacklyn Shannon
Miami,FL
Summary
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills. At Bass Pro Shops, I led a team to enhance service delivery, achieving significant improvements in customer satisfaction. Proficient in cash handling and adept at training staff to elevate service standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Server
IHOP
27 54 Hollywood Boulevard
03.2021 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items and service procedures.
- Processed customer payments efficiently using point-of-sale system.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Upsold menu items to increase average check size through effective communication skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Manager
Bass Pro Shops Outdoor World
11551 Northwest 12th Street
02.2005 - 06.2011
- Led customer service team, ensuring exceptional service standards and resolution of inquiries.
- Developed training programs to enhance staff knowledge on product offerings and customer engagement.
- Implemented process improvements, reducing response times and increasing customer satisfaction scores.
- Analyzed customer feedback to identify trends and drive enhancements in service delivery.
- Collaborated with cross-functional teams to streamline operations and optimize resource allocation.
Education
High School Diploma -
Miami Carol City Senior High
5301 Miami Gardens Drive06.1992
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Timeline
Server
IHOP
03.2021 - 09.2025
Customer Service Manager
Bass Pro Shops Outdoor World
02.2005 - 06.2011
High School Diploma -
Miami Carol City Senior High