Jacklyne Phan
San Jose,United States
Summary
Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Walgreens POS software and customer service. Skilled at creating a good workflow with dedication to efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Disaster Preparedness Committee Member
Divisha Singh, Red Cross Disaster Coordinator
11.2020 - 06.2021
- Attended committee meetings to propose, discuss and coordinate online events and incorporating past event ideas
- Educating viewers on importance of Disaster preparedness
- Sending emails out to coordinate committee's biggest event, Pillowcase Presentation
- Worked with other members to provide presentation slides information + infographics
- Thinking or planning ways to make the committee more active and fun even when shifted to online
- Held events every two weeks
Volunteer
Mini Cat Town
07.2021 - 10.2021
- Greeted visitors and answered questions about Mini Cat Town, requirements, and opportunities
- Used strong interpersonal communication skills to convey information to others (customers + new volunteers)
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers
- Maintained clean, neat, and organized space for customers and volunteers with next upcoming shift
- Teamed with other volunteers to increase outreach and provide outstanding services to customers per shift
- Coordinated food, clothing, and love to baby kittens and adult cats
- Managing over 20 customers per shift
Member of Campaigning + Article Team
Edupod (Non- Profit & Student-led Medical Org.)
07.2021 - 01.2022
- Contributed to team success by completing jobs quickly and accurately
- Sought out ways to go above and beyond job requirements
- Maintained a productive, efficient approach to all tasks
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety
- Resolved issues quickly to maintain productivity goals
- Learned all required tasks quickly to maximize performance
- Coordinated work of project dedicated to raising awareness of need, applying strong project and team leadership to enhance success
- Sent out emails to other organizations and raised money for fundraisers and events
President and Captain
EVHS Badminton Club And Team
02.2019 - 05.2023
- Organized and coordinated club meetings and tryout dates for incoming underclassmen
- Prompt and handle club funds for bus transportation, uniforms, and more
- Resolve any questions or concerns that club members and team players might have
- Participating in our school's club rush, Winterfest, and more :)
- Attended all practices and conditioning (on time) and accounted for student's participation
Secretary
EVHS UNICEF Club
04.2022 - 05.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes between fellow officers and advisors
- Updated spreadsheets and created presentations to support members and increased media coverage
- Scheduled appointments and conducted follow-up call to club advisors and fundraisers
- Provided support to fellow club members with any social media task and recorded meeting's minute-by-minute form
Publicist/Editor
Evergreen Key Club
10.2021 - 05.2023
- Collaborated with other clubs' media representatives to optimize coverage of special events
- Wrote press materials and delivered presentations to club members of service events and socials to partake in
- Designed and created campaign e-mail invitations, articles, and marketing videos
- Oversaw 200+ members' activeness within the club's community and managed all media relations
Coach
LEGARZA
06.2023 - 08.2023
- Enhanced team performance by developing and implementing effective coaching strategies.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Tutoring
Family And Family Friends
03.2020 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Planned lessons for the allotted time to strengthen weak subjects and build skills
- Integrated technology into sessions to further enhance student learning
- Identified learning needs and implemented fun and engaging learning activities to help students advance
- Provided appropriate learning materials for students
- Created special handouts, study guides, and enrichment materials to boost student knowledge
- Drilled students on the subject matter and used flashcards and writing techniques to improve recall
- Provided homework assistance using specific curriculum and materials
- Provided assistance to 2 clients or more per day
Pharmacy Cashier
Walgreen Pharmacy
08.2023 - Current
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Enhanced store security by vigilantly monitoring for potential theft and promptly reporting any suspicious activity.
- Processed insurance claims with precision, ensuring timely payment of reimbursements to the pharmacy.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Educated customers on medications and over-the-counter products, promoting health awareness within the community.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
Education
High School Diploma -
Evergreen Valley High School
06.2023
Pharmacy Technician Program Certification - Pharmacy Technician
Silicon Valley Career Technical Education
San Jose, CA05.2023
Associate of Science - Biological Science
De Anza
Cupertino, CA05.2025
Skills
- Operations support
- Team collaboration
- Customer relations strength
- Research
- Public speaking
- Relationship building
- Telephone etiquette
- Education and training
- Inventory Management
- HIPAA Regulations
- Experimental Design
- Computer Proficiency
- Critical Thinking
- Time Management
- Attention to Detail
- Organizational Skills
- Statistical Analysis
- Laboratory Safety
Languages
Vietnamese
Native or Bilingual
Spanish
Elementary
Timeline
Pharmacy Cashier
Walgreen Pharmacy
08.2023 - Current
Coach
LEGARZA
06.2023 - 08.2023
Secretary
EVHS UNICEF Club
04.2022 - 05.2023
Publicist/Editor
Evergreen Key Club
10.2021 - 05.2023
Volunteer
Mini Cat Town
07.2021 - 10.2021
Member of Campaigning + Article Team
Edupod (Non- Profit & Student-led Medical Org.)
07.2021 - 01.2022
Disaster Preparedness Committee Member
Divisha Singh, Red Cross Disaster Coordinator
11.2020 - 06.2021
Tutoring
Family And Family Friends
03.2020 - Current
President and Captain
EVHS Badminton Club And Team
02.2019 - 05.2023
High School Diploma -
Evergreen Valley High School
Pharmacy Technician Program Certification - Pharmacy Technician
Silicon Valley Career Technical Education
Associate of Science - Biological Science
De Anza
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