Jacklynn Dinh
Orlando,FL
Summary
Licensed esthetician with extensive front desk experience and a passion for wellness and client care. Skilled in multitasking, scheduling, and creating a warm, welcoming environment. Seeking a part-time front desk position at a Pilates studio to contribute organization skills and strong customer service in a health focused setting.
Overview
11
11
years of professional experience
Work History
Hostess/Busser
Nori Thai
03.2014 - 05.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Fiorella’s
03.2016 - 01.2018
- Opened and closed seating sections according to volume of guests.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Kobe Japanese Steakhouse
03.2018 - 10.2019
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
Admissions Assistant
Florida Academy Of Beauty
07.2018 - 01.2019
- Answered phones, called prospects and handled initial email contacts for applicants to any of our beauty programs.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
Esthetician
Intimate Waxing and Spa
07.2019 - 10.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various waxing services with high attention to technique and hygiene.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Esthetician
BeYOUtiful Aesthetics
09.2020 - Current
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Education
Full Specialist License - Aesthetics
Florida Academy Of Beauty
Orlando, FL03-2019
High School Diploma -
Park Vista Community High School
Boynton Beach, FL05-2016
Skills
- Customer service
- Excellent team player
- Relationship building and management
- Guest services expertise
- Multi-tasking
Languages
Vietnamese
Native or Bilingual
Timeline
Esthetician
BeYOUtiful Aesthetics
09.2020 - Current
Esthetician
Intimate Waxing and Spa
07.2019 - 10.2020
Admissions Assistant
Florida Academy Of Beauty
07.2018 - 01.2019
Hostess
Kobe Japanese Steakhouse
03.2018 - 10.2019
Hostess
Fiorella’s
03.2016 - 01.2018
Hostess/Busser
Nori Thai
03.2014 - 05.2015
Full Specialist License - Aesthetics
Florida Academy Of Beauty
High School Diploma -
Park Vista Community High School
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